Luisa Ottieri
National City,CA
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills. Proven ability to enhance customer satisfaction through engaging interactions and efficient service. A team player adept at problem-solving and managing inventory, ensuring seamless operations in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Front of House Employee
An's Dry Cleaning/ An's Gelato
San Diego, CA
07.2024 - Current
- .Offered "Flavor Tours" to customers, which was inspired by wine tasting, gives each customer a chance to sample each flavor of Gelato, while describing each flavor, it's ingredients, and it's inspiration.
- Greeted customers upon entering the store, creating a welcoming atmosphere that encouraged repeat business
- Handled customer inquiries about flavors, ingredients, and potential allergens with knowledge and professionalism.
- Demonstrated efficiency in preparing cone batter and cooking cones.
- Assisted in inventory management by restocking gelato flavors and supplies to ensure availability for customers
- Operated cash registers and processed payments accurately.
Stand Attendant
Delaware North
San Diego, CA
02.2024 - Current
- Offered exceptional customer service, addressing guest inquiries and resolving issues promptly to ensure a positive experience.
- Proficient in handling and serving draft beer.
- Supported the overall success of the stand by collaborating with other staff members for seamless operation during peak times.
- Increased overall customer satisfaction through attentive listening, identifying specific needs, and providing prompt solutions to any concerns or complaints.
- Adhered to State Alcohol policies and requested customer identification when needed
- Trained new stand attendants on company policies, procedures, and best practices for successful job performance.
- Enhanced customer satisfaction by providing prompt and efficient service in a busy stadium environment.
- Maintained high standards of customer service in high-volume, fast-paced operations.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Maintained secure and efficient transaction processing.
- Consistently provided friendly service to promote better customer engagement.
Rideshare Driver
Uber/Lyft
San Diego, CA
01.2017 - Current
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Monitored traffic patterns and adjusted routes to minimize travel time
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Enhanced ability to multitask by navigating urban environments and engaging in conversations.
Golf Course Beverage Cart Server
Sandpiper Golf Course
Santa Barbara, CA
03.2014 - 02.2016
- Greeted guests and inquired into beverage choices
- Prepared diverse alcoholic and non-alcoholic beverages for patrons.
- Enhanced customer satisfaction by providing timely and efficient beverage service to golf course patrons.
- Maximized customer engagement by offering friendly and approachable service, making each interaction memorable.
- Effectively communicated with customers about available beverages and promotions.
- Operated golf course beverage cart and navigated course safely
- Exhibited excellent multitasking skills by managing cash transactions, inventory control, and customer interactions simultaneously.
- Restocked, organized and ordered products for beverage cart to maintain optimum inventory
Catering Server
Rincon Catering
Santa Barbara, CA
03.2012 - 02.2014
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event
- Enhanced guest experience by providing exceptional service during catered events
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Performed duties at diverse locations and venues.
Education
Associate of Applied Science - Cosmetology
Santa Barbara City College
Santa Barbara, CA06.2019
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
Timeline
Front of House Employee
An's Dry Cleaning/ An's Gelato
07.2024 - Current
Stand Attendant
Delaware North
02.2024 - Current
Rideshare Driver
Uber/Lyft
01.2017 - Current
Golf Course Beverage Cart Server
Sandpiper Golf Course
03.2014 - 02.2016
Catering Server
Rincon Catering
03.2012 - 02.2014
Associate of Applied Science - Cosmetology
Santa Barbara City College