Luis Alberto Rendon

• Analyzing market trends to identify opportunities for product expansion and positioning.
• Developing and executed growth strategies to enhance customer acquisition and engagement.
• Working with department leaders and the executive team in the development and establishing of well-defined systems and protocols to effectively manage unassigned client base(s).
• Managing relationships at the enterprise level as well as mid-management levels within the accounts.
• Planning, developing, and implementing timely product transitions to meet customer’s needs aligning with project goals.
• Working with internal customer-focused teams to design, develop and introduce new products and enhancements to address customer requests and priorities.
• Developing partner specific account plans to include annual, quarterly, and monthly goals ensuring greater customer buy-in.
• Working with Account Managers to develop sales strategies leading to higher closing rates and providing support through complex negotiations leading to team goal achievement.

• Assisting in developing strategic plans to enhance operational efficiency
• Supporting team initiatives by conducting research and compiling data for decision-making
• Defining and implementing integration architectures that support seamless communication between Salesforce and other enterprise systems (ERP, CRM, marketing automation, etc.).
• Managing a team of Salesforce integration specialists, architects, and developers, fostering a culture of innovation, collaboration, and continuous improvement.
• Partnering with senior business leaders to align Salesforce integration efforts with organizational goals, providing strategic guidance and thought leadership.
• Collaborating with IT, business analysts, and other stakeholders to understand integration requirements and design scalable, high-performance solutions.
• Analyzing current business processes and workflows to identify opportunities for Salesforce integration to streamline operations and enhance user experience.
• Leading the development and execution of process automation initiatives to improve operational efficiency and drive ROI for the organization.
• Acting as a liaison between business and technical teams, ensuring effective communication, managing expectations, and delivering integration solutions that meet business needs.
• Providing regular updates to senior management and other key stakeholders on the status of integration initiatives.
• Staying up to date with Salesforce updates, industry trends, and best practices in system integration, recommending new approaches and solutions to continuously improve the integration landscape.
• Leading post-integration evaluations to measure effectiveness and identify areas for further optimization.

• Diagnosed and resolved technical issues in field operations to enhance service delivery.
• Collaborated with cross-functional teams to streamline service processes and improve customer satisfaction.
• Implemented preventive maintenance schedules to reduce equipment downtime and increase operational efficiency.
• Worked with Operations, IT, and Facilities leaders at customer sites, serving as an escalation point to address IoT platform issues that may arise.
• Coordinated adjustments and provide a seamless support experience to the customer between remote and onsite activities.
• Leveraged the internal proprietary Applications to make changes to the CrisisAlert and ContactAlert platforms.
• Established clear ownership for project tasks, ensuring that the right expectation is set, and commitment is obtained from all concerned.
• Assessed project issues and identify solutions to meet productivity, quality, and customer goals.
• Coordinated and facilitates communication of project objectives to both internal and external customers.
• Worked with the Account Management team on Closing Sales focusing on K-12 Education sites and Educators.
• Leveraged CRM Tools Like Monday.com, Salesforce, and Installer.

• Conducted full-term management for 200+ accounts, maintaining consistent communication, coordinating requests, evaluating contracts, and ensuring client advocacy to uphold agreement terms and conditions.
• Developed and maintained strong client relationships to enhance customer satisfaction and retention.
• Facilitated service upgrades, expansions, disconnects, and renewals in a timely manner.
• Generated additional revenue through the identification of new client opportunities via account reviews and serve as an escalation point for issue resolution to sustain the optimal client experience.
• Drove cross-functional collaborations with Sales, Operations, and Support teams and established and organized knowledge management resources for employee development and organizational growth.
• Enabled exceptional collaboration among cross-functional colleagues by establishing a safe and productive environment fueled by open communication and intentional relationship building.

Work with leadership and boundary partners to provide excellent customer experience through field work.
Assist new team members with meeting and exceeding established team goals, through one-on-one training and mentorship.
Subject Matter Expert: Fiberoptics, Coaxal, and Ethernet Cabling, Telephony, Video, and Internet.
Installation/Troubleshooting.

-Field Service Mentor
Helped train, teach, and develop onboarding Universal home technicians, helping sharpen their technical and customer communications skills.
Additional responsibilities included: Managing Mentee’s routes, identifying training opportunities, tracking, and calculating Mentee’s metrics, and sharing their progression with direct and indirect leadership.