Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Luisa Maria Rodas

St Louis,MO

Summary

Hard working and motivated bilingual customer service-oriented professional with 2+ years of experience. Exceptional relationship management skills and ability to work as a team. Excellent problem solving skills and ability to find solutions for customers needs.. Aiming to leverage my customer service knowledge and experience to provide exceptional customer service.


Overview

5
5
years of professional experience

Work History

Au Pair

Javed Family
10.2021 - 07.2023
  • Developed creative activities to encourage physical, social and emotional growth.
  • Met with parents about daily activities, positive developments, and issues.
  • Developed bilingual abilities in Spanish through immersive conversation and activities.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Worked with parents to develop and implement discipline programs to promote positive behavior.
  • Encouraged children to be understanding and patient with others.

Cosmetic Sales

Self-employed
02.2020 - 07.2021
  • Arranged merchandise to present visually appealing displays and attract clientele through social media and in person.
  • Personalized cosmetic consulting to fit the customers needs through product samples and personal demonstrations.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Waitress

La Carreta Restaurant
05.2018 - 08.2019
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Increased sales significantly by upselling higher-end products to customers.

Customer Service Sales

Brandstore Clothes
11.2018 - 01.2019
  • Greeted customers, identified needs and provided product advice.
  • Offered personalized customer service to all customers to support satisfaction and loyalty.
  • Pressed and folded items upon arrival in store to increase visual appeal.
  • Developed loyal customer base by providing excellent customer service.
  • Developed promotional strategies to increase store sales and meet monthly sales targets.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Education

In Progress - International Business

Universidad Católica De Pereira
Pereira, Colombia

High School Diploma -

Maria Auxiliadora
Cartago Valle Del Cauca
11.2018

Skills

  • Excellent customer service skills
  • Ability to quickly learn and adapt to new procedures and services
  • Warm and friendly personality
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Powerpoint
  • Sales Expertise
  • Customer Relationship Management

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Au Pair

Javed Family
10.2021 - 07.2023

Cosmetic Sales

Self-employed
02.2020 - 07.2021

Customer Service Sales

Brandstore Clothes
11.2018 - 01.2019

Waitress

La Carreta Restaurant
05.2018 - 08.2019

In Progress - International Business

Universidad Católica De Pereira

High School Diploma -

Maria Auxiliadora

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Luisa Maria Rodas