Overview
Work History
Education
Skills
Timeline
Generic

Luisana Ramirez

Bay Harbor Islands,USA

Overview

12
12
years of professional experience

Work History

Administrative Assistant

R&RImport C.A Venezuela
06.2014 - 06.2017
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Assisted with the personal payroll payment.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.

Banker

Banesco Banco Universal
03.2007 - 08.2010
  • Assisted clients by opening all types of accounts , including checking , business accounts and deposits, trust.
  • Assisted the customers with all types of loans including housing loans, vehicle loans, personal and corporate credits.
  • Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
  • Resolved customer problems and complains.
  • Educated customers on online banking and mobile banking applications.
  • Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.

Bank Teller

Confedered Bank
03.2005 - 02.2007
  • Assisted customers with routine transactions, including deposits and account inquiries.
  • Promoted and cross- sell banking products such as savings accounts, credit cards.
  • Helped identified fraud attempts by adhering to strict compliance protocols and ensuring proper identification verification.

Education

Associate's Degree - Business Administration

Institute of University Jose Leonardo Chirinos
Falcon, Venezuela
08.2002

Skills

  • Good skills for communication
  • Ethics and respect for work
  • Ability to work as a team
  • Extensive knowledge in Cash Management
  • Microsoft Office
  • Manage of Administrative Saint, Accounting Saint

Timeline

Administrative Assistant

R&RImport C.A Venezuela
06.2014 - 06.2017

Banker

Banesco Banco Universal
03.2007 - 08.2010

Bank Teller

Confedered Bank
03.2005 - 02.2007

Associate's Degree - Business Administration

Institute of University Jose Leonardo Chirinos

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