Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Websites
Awards
Timeline
Generic
LUISANNA Altagracia DE LOS SANTOS ESCALANTE

LUISANNA Altagracia DE LOS SANTOS ESCALANTE

New Rochelle

Summary

Dynamic insurance broker with proven expertise at Bic Brokerage, adept at delivering tailored client solutions and enhancing customer satisfaction. Skilled in negotiation and communication, I excel in identifying coverage needs and driving policy selection. My leadership and organizational abilities have consistently improved team performance and client retention.

Overview

10
10
years of professional experience

Work History

Insurance Broker/Agent

Bic Brokerage
Bronx
03.2025 - Current
  • Professional specialized in advising clients on personal and commercial insurance options.
  • Responsible for identifying coverage needs, comparing policies from multiple insurers, negotiating favorable terms, and facilitating the selection of the most suitable insurance plan.
  • Provides ongoing support throughout the policy term, including renewals and assistance with claims.
  • Focused on delivering personalized, clear, and client-centered insurance solutions.

Store Manager

Total Wireless
Manhattan
04.2023 - 04.2025
  • Personnel Supervision: Hire, train and supervise employees, ensuring that they comply with customer service standards.
  • Inventory Management: Control inventory, place orders and ensure that products are well displayed and organized.
  • Sales and Objectives: Establish sales goals, monitor performance and develop strategies to improve sales.
  • Customer Service: Solve customer problems and complaints, promoting an exceptional service environment.
  • Store Maintenance: Ensure that the store is clean, organized and complies with safety regulations.
  • Financial Reports: Analyze sales and expense reports, and manage the store budget.
  • In summary, the store manager combines leadership, management and customer service skills to ensure the success of the store.

Customer Service Manager

Total by Verizon
New Rochelle
06.2022 - 04.2023
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Uphold quality control policies and procedures to increase customer satisfaction.

Data Entry Operator

PCS Wireless, LLC
Florham Park
07.2021 - 12.2021
  • Maintained data entry requirements by following data program techniques and procedures.
  • Identified, corrected and reported data entry errors.
  • Scanned and stored files and records electronically to reduce paper files and secure data.
  • Compiled data from source documents prior to data entry.

IT Technical Support Specialist

Junta Central Electoral
Santo Domingo
01.2019 - 08.2020
  • Developed team support strategies and service goals for a busy contact center.
  • Collaborated with the support team to assist client stakeholders with emergent technical issues and develop effective solutions.
  • Resolved a record-breaking backlog of support tickets following a major system malfunction.

Legislative Analyst

Cámara De Diputados
Santo Domingo
08.2017 - 11.2019
  • Managed communication with courts regarding status of petitions and granted orders.
  • Remained highly organized and detail-oriented while working on several cases simultaneously.
  • Provided administrative support services for senior partners and firm associates for various types of litigation.
  • Gathered and organized pre-trial discovery, records and evidence and witness interviews.
  • Managed consents to change attorney for high-volume transfers.
  • Analyzed legislative proposals to assess impacts on policy and public interests.
  • Prepared detailed reports summarizing research findings and legislative trends.

Executive Secretary

Universidad Apec
Santo Domingo
06.2015 - 12.2017
  • Monitored phone calls to provide feedback and coaching.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Explained benefits, features and recommendations to maximize client retention.
  • Organized client contracts, records and reports to strengthen traceability.
  • Managed executive calendars and scheduled appointments efficiently.
  • Prepared detailed meeting agendas and distributed materials in advance.

Education

Licenciada en Derecho - Derecho

Universidad Apec
Santo Domingo, DO
04.2020

Modalidad General - Secundaria

Colegio hogar infantil corazón de Jesús
Santo Domingo, DO
07.2015

Skills

  • Customer service
  • Communication skills
  • Maintenance
  • Quotes and sales
  • Administrative experience
  • Organizational Skills
  • Cash handling
  • Leadership
  • Microsoft Office
  • PowerPoint
  • Excel
  • Storage
  • Inventory control
  • Effective communication
  • Conflict resolution
  • Training and development
  • Underwriting

Personal Information

  • Willing To Relocate: N/A
  • Authorized To Work: in the US for any company

Languages

Spanish
Native/ Bilingual
English
Limited
French
Limited

Websites

Awards

  • Alianza ONG – January 11, 2019
    The Right of Nonprofit Associations in the Dominican Republic
  • MESCyT (Ministry of Higher Education, Science and Technology) – January 11, 2018
    English Immersion Program for Competitiveness
  • Migratory Law – June 1, 2017
    Client Profile Evaluation
  • Ministry of Education of the Dominican Republic – July 1, 2016
    For the Training of Students of Teacher Mentors Abroad
  • Teacher Mentors Abroad – July 1, 2015
    Long Live Learning
  • Infoted – March 1, 2015
    Office and Internet Program Management
  • Teacher Mentors Abroad – July 1, 2014
    Leadership and Management for the 21st Century

Timeline

Insurance Broker/Agent

Bic Brokerage
03.2025 - Current

Store Manager

Total Wireless
04.2023 - 04.2025

Customer Service Manager

Total by Verizon
06.2022 - 04.2023

Data Entry Operator

PCS Wireless, LLC
07.2021 - 12.2021

IT Technical Support Specialist

Junta Central Electoral
01.2019 - 08.2020

Legislative Analyst

Cámara De Diputados
08.2017 - 11.2019

Executive Secretary

Universidad Apec
06.2015 - 12.2017

Licenciada en Derecho - Derecho

Universidad Apec

Modalidad General - Secundaria

Colegio hogar infantil corazón de Jesús

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LUISANNA Altagracia DE LOS SANTOS ESCALANTE