Luis Armando Castellanos

• Trained servers on order management, food service quality and how to build rapport with guests.
• Welcomed and greeted guests before presenting special menu items to clients.
• Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
• Led team of servers to consistently meet customer service and sales targets.
• Completed daily procedure checklist and communicated changes to servers and kitchen staff.
• Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
• Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
• Monitored server performance and provided feedback to enhance server delivery.
• Liaised between servers and upper management to address issues and manage challenges.

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Bussed and reset tables to keep dining room and work areas clean.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Explained menu items and suggested appropriate options for food allergy concerns.

• Served high customer volumes during special events, nights, and weekends.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Kept bar presentable and well-stocked to meet customer needs.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
• Verified drinking age requirements of customers by carefully reviewing photo identification.
• Maintained impeccably clean, attractive and well-stocked bar area.
• Kept bar stocked with liquors, juices and garnishes for drinks.
• Upheld strict regulations for safe alcohol service and food safety.
• Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
• Prepared custom drink orders by accurately measuring and mixing house ingredients.
• Prepared garnishes by evenly slicing and pitting fruits.

• Maintained speed of service for food orders while minimizing errors and complaints.
• Delivered correct food items to tables according to order documentation.
• Collaborated well with other food runners to deliver orders accurately.
• Cleaned and sanitized food preparation and serving areas.
• Greeted customers and provided outstanding customer service.
• Restocked food supplies in kitchen and organized storage areas.
• Kept detailed knowledge of and followed all food safety guidelines.
• Garnished dishes and quickly delivered items to customers, minimizing wait times.
• Trained and mentored newly hired employees to explain process flow and safety procedures.
• Cleared tables immediately after guests left in preparation for next party.
• Organized and replenished supplies at food stations to optimize team performance.
• Responded to customer complaints and inquiries promptly, finding swift resolutions.
• Cultivated warm relationships with regular customers.
• Assisted wait staff with timely food delivery and guest requests.
• Assisted with bussing tables and cleaning up spills.
• Assisted customers with carry-out service.
• Delivered exceptional guest experiences through attentive service and quick response to issues.
• Monitored food and beverage supplies, assisting with restocking when needed.
• Provided attentive service and proactively assessed guest needs.
• Arranged tables and chairs for special occasions and events.
• Established rapport with customers by providing friendly and attentive service.

• Maintained speed of service for food orders while minimizing errors and complaints.
• Delivered correct food items to tables according to order documentation.
• Collaborated well with other food runners to deliver orders accurately.
• Cleaned and sanitized food preparation and serving areas.
• Greeted customers and provided outstanding customer service.
• Restocked food supplies in kitchen and organized storage areas.
• Kept detailed knowledge of and followed all food safety guidelines.
• Garnished dishes and quickly delivered items to customers, minimizing wait times.

• Adhered to procedures in preparing food items.
• Cleaned and maintained work areas, equipment and utensils.
• Followed food safety practices and sanitation guidelines.
• Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
• Stocked and rotated food items according to expiration dates.
• Maintained composure and work quality while under stress.
• Lifted and carried heavy materials.
• Assisted in setting up and breaking down kitchen stations.
• Prepared sandwiches, salads and other specialty items according to customer specifications.
• Removed trash and cleaned kitchen garbage containers.
• Maintained high personal grooming standards and uniform presentation.
• Monitored food temperature, discarding items not stored correctly.
• Loaded dishes, glasses and tableware into dishwashing machines.
• Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
• Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
• Operated food slicers, grinders and chopper in accordance with safety guidelines.
• Seasoned and cooked food according to recipes or personal judgment and experience.
• Used manual or electric appliances to clean, peel, slice and trim foods.
• Trained new staff on food preparation and safety procedures.

General Advance Studies , Computer Skills