Summary
Overview
Work History
Education
Skills
Timeline
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Joanna Rodriguez

Branch Service Specialist
Vancouver,WA

Summary

I am a team-minded manager with 2 years of hands-on experience in the customer service industry. I can successfully leads staff teams and provide outstanding customer service and personnel management. I consider myself very goal-oriented, diligent and proficient in quick problem solving. I am a reliable employee seeking a new position that challenges me and pushes me to step out of my comfort zone to hopefully move up in positions in a short amount of time. Lastly I have a wide variety of skills to provide, great communication and good judgment.

Overview

4
4
years of professional experience

Work History

Assistant Night Manager

Mr. Maple Donuts
Vancouver, WA
07.2021 - Current
  • Created nightly shift task lists to assign duties to each employee.
  • Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
  • Prepared nightly deposits by accurately counting cash, filling out deposit slips, and securing deposit in vault.
  • Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
  • Conducted nightly inventory management procedures to track sales and stock levels.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Cashier Specialist

Ross Dress For Less
Vancouver, WA
11.2021 - 06.2022
  • Helped customers complete purchases, locate items and join reward programs.
  • Assisted customers by answering questions and fulfilling requests.
  • Answered questions about store policies and addressed customer concerns.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Managed special actions such as returns processing and payment reversals for team members.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Barista

Starbucks
Vancouver, WA
05.2021 - 08.2021
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Maintained regular and consistent attendance and punctuality.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Service Champion

Taco Bell
Vancouver, WA
06.2019 - 05.2021
  • Greeted customers, answered questions and took orders.
  • Input food and drink orders into system, documented special requests and processed payments.
  • Kept accurate register and dropped excess cash into safe at regular intervals.
  • Helped drive positive customer experience by building relationships, exhibiting empathy and providing solutions to needs.
  • Communicated with store leadership on employee performance and development needs.
  • Accurately operated cash register to process customer payments.

Education

High School Diploma -

Milo Adventist Academy
Portland, OR
05.2020

Skills

  • Shift Checklists
  • Bank Deposits
  • Consultative Sales Approach
  • Managing Operations and Efficiency
  • People Management
  • Complex Problem-Solving
  • Performance Appraisal
  • Customer Experience
  • Teamwork Skills
  • Leadership

Timeline

Cashier Specialist

Ross Dress For Less
11.2021 - 06.2022

Assistant Night Manager

Mr. Maple Donuts
07.2021 - Current

Barista

Starbucks
05.2021 - 08.2021

Service Champion

Taco Bell
06.2019 - 05.2021

High School Diploma -

Milo Adventist Academy

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Joanna RodriguezBranch Service Specialist