Luis Augusto Monserratt Alvarado
Orlando
Summary
Results-oriented Relationship Banker with proven success in delivering outstanding customer service and resolving complex client issues. Skilled in leveraging analytical and technical expertise, including MySQL and Java, to enhance operational efficiency and streamline workflows. Recognized for strong communication and problem-solving skills, fostering effective collaboration across teams. Committed to continuous improvement and professional development in software development.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Relationship Banker
Regions Bank
Orlando
07.2024 - Current
- Facilitated customer inquiries and resolved issues related to account balances and transactions.
- Maintained accurate records of customer interactions to ensure seamless service continuity.
- Supported clients in using digital banking platforms for enhanced account management.
- Executed daily cash handling procedures, ensuring accuracy in transactions and compliance with policies.
- Collaborated with team members to streamline service delivery and enhance customer experience.
Relationship Banker
Bank of America
Orlando
07.2022 - 07.2024
- Helped tellers manage routine deposits, withdrawals and transfers.
- Governed security functions by opening and closing bank and vault and maximizing the safety of bank grounds.
- Confident in educating clients on how to conduct simple banking transactions through self-service technologies (for example, ATM, online banking, mobile banking).
- Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
Consumer Credit Card Care Rep/ Secure Messaging
Truist Bank
Orlando
02.2021 - 07.2022
- Accepted credit card payments and updated customer accounts with correct balance information.
- Pulled additional documentation from internal systems to support investigations.
- Identified and reported suspicious transaction activity to fraud analytics team for review.
- Assisted customers with disputes related to charges on their accounts, ensuring timely resolution.
Sales Specialist
Oakley
Orlando
05.2019 - 05.2021
- Advised customers on different financing options.
- Resolved customer concerns using strong communication and conflict management skills.
- Managed multiple tasks simultaneously while meeting deadlines.
Education
Bachelor of Science (B.S.) - Computing Technology and Software Design
Valencia College
Orlando05-2026
Associate in Science (A.S.) - International Business / Business Administration
Valencia College
Orlando05.2021
Associate in Science (A.S.) - Finance / Business Administration
Valencia College
Orlando05.2020
Associate in Arts (A.A.) - General Studies / Journalism
Valencia College
Orlando05.2019
Skills
- Problem Solving
- Project Management
- Team Collaboration
- Product Knowledge
- Sales Expertise
- Customer Service-Oriented
- Code reviews
- Java
- Python
- MySQL
- MySQL database
- Advanced MySQL knowledge
- Maven build tool
- Apache maven
- Source and version control: git, github
- Git and GitHub
- Microsoft office
Certification
• Florida A&M Project Management Certificate 05/01/26
• Business management, 12/11/22
• International business specialist, 05/02/21
• Business specialist, 04/26/20
• Business operations, 04/26/20
• Operation support and services, 12/15/19
• Business management, 12/11/22
• International business specialist, 05/02/21
• Business specialist, 04/26/20
• Business operations, 04/26/20
• Operation support and services, 12/15/19
Languages
- Spanish, Native
- English, Native
- Italian, Advanced
- Portuguese, Advanced
Timeline
Relationship Banker
Regions Bank
07.2024 - Current
Relationship Banker
Bank of America
07.2022 - 07.2024
Consumer Credit Card Care Rep/ Secure Messaging
Truist Bank
02.2021 - 07.2022
Sales Specialist
Oakley
05.2019 - 05.2021
Bachelor of Science (B.S.) - Computing Technology and Software Design
Valencia College
Associate in Science (A.S.) - International Business / Business Administration
Valencia College
Associate in Science (A.S.) - Finance / Business Administration
Valencia College
Associate in Arts (A.A.) - General Studies / Journalism
Valencia College