Summary
Overview
Work History
Education
Skills
Accomplishments
LANGUAGES
Timeline
Generic

Luis Castro

Woodbridge,VA

Summary

Experienced with customer service and support roles, ensuring efficient and effective service. Utilizes problem-solving skills to address and resolve issues promptly. Knowledge of team collaboration and process improvement techniques.

Also including teamwork, to be contributing to seamless daily operations and collective success. Utilizes strong communication skills to enhance team efficiency and resolve issues promptly. Track record of reliability and adaptability, ensuring consistent support and positive outcomes.

Overview

7
7
years of professional experience

Work History

Service Assistant

Tesla
10.2023 - Current
  • Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the service department.
  • Managing loaner fleet ensuring all loaner are inspected, if in need of service, cleaned and ready for customers use.
  • Provide support in different departments including delivery, sales and service.
  • Vehicle movement.
  • Resolved client issues, maintaining a high level of professionalism and satisfaction.
  • Adapted quickly to changing circumstances within the workplace, demonstrating flexibility and resilience in response to challenges faced during daily operations.


Delivery driver

Amazon
08.2022 - 08.2023
  • Delivered Amazon packages to customers' residences promptly and accurately, maintaining a high level of customer satisfaction.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Utilized Amazon's delivery app and GPS navigation systems to efficiently plan routes and optimize delivery schedules.
  • Ensured the safe handling of packages and adherence to all delivery protocols, contributing to a flawless delivery record.
  • Demonstrated strong problem-solving skills by addressing any delivery issues, such as incorrect addresses or unavailable recipients.

Solar Installer

Tesla
09.2020 - 01.2022
  • Collaborated seamlessly with cross-functional teams to execute solar roofing projects involving PV tiles and metal work, ensuring an efficient workflow.
  • Utilized a diverse range of tools and equipment essential for solar roofing tasks, while following safety protocols and fostering a secure working environment for both myself and colleagues.
  • Demonstrated exceptional communication skills by maintaining clear and open communication with team members and consistently following instructions from the Crew Lead.
  • Worked in a team environment, but also was reliable to work on certain tasks independently to increase the speed of the projects.

General Merchandising

Target
02.2020 - 07.2020
  • Helping customers find their needs and make sure they are satisfied with their shopping experience.
  • Unboxing and stocking items in the store and making sure everything is nice and ready for the next day.
  • Collaborated with the customer service team, efficiently handling customer concerns, resolving complaints, and providing accurate responses to inquiries, build positive customer relationships and enhancing overall satisfaction levels.
  • Role of a floater when needed or as backup when the volume increased in the store.
  • Attained the reputation of being one of the most reliable and trustworthy team members, consistently stepping in to offer assistance across various departments during periods of increased workload or the need for additional support.

Assistant Engineer

Eastboro
06.2019 - 09.2019
  • Assist engineers to complete task that needed to be completed in a timely manner.
  • Helped with basics of fixing lightbulbs, toilets, vents, air cooling, and take measurements if necessary.
  • Used variety of tools to help put up stop signs, fix door handles, sinks and worked with electricity such as power circuits wiring.

Construction Worker

AMERICA ENVIORNEMENTAL
06.2018 - 05.2019
  • Able to measure and record opening or layouts where construction will be performed removing asbestos from ceilings, walls, floor and other structures.
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
  • Maintained clean and organized job sites, contributing to a safe working environment for all employees.

Education

Advance High School Diploma -

Annandale High School
Annandale, VA
06.2019

Skills

  • Reliable
  • Bilingual
  • Team Worker
  • Active listening
  • Excellent customer service
  • Basic construction skills
  • Excellent communication and time managing skill
  • Motivate
  • Fast learner
  • Team leadership
  • Hard worker
  • Computer Skills

Accomplishments

    Promoted from Service assistant 2 to Lead within a year in the position.

LANGUAGES

English/Spanish

Timeline

Service Assistant

Tesla
10.2023 - Current

Delivery driver

Amazon
08.2022 - 08.2023

Solar Installer

Tesla
09.2020 - 01.2022

General Merchandising

Target
02.2020 - 07.2020

Assistant Engineer

Eastboro
06.2019 - 09.2019

Construction Worker

AMERICA ENVIORNEMENTAL
06.2018 - 05.2019

Advance High School Diploma -

Annandale High School

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