Luis E. Amaro
Vero Beach,FL
Summary
Professional with strong experience and readiness for hospitality role. Skilled in providing exceptional guest services, problem-solving, and managing requests to enhance guest satisfaction. Known for effective collaboration with team members to achieve outstanding results and adapt to changing needs. Expertise in communication, organization, and personalized service, ensuring seamless and positive experience for all guests.
Overview
14
14
years of professional experience
Work History
Server/Bartender
Cobalt at Kimpton Hotel and Spa
07.2022 - 05.2025
- Provided exceptional service to guests in a high-end dining environment.
- Demonstrated strong communication skills while interacting with diverse clientele.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed customer requests and resolved issues promptly and professionally.
- Earned multiple "Top Performer" accolades.
Co-Owner; Sales and Marketing Director
Amaro Appliances
09.2016 - 02.2018
- Balanced daily revenue driving tactics with long term brand and business equity growth.
- Established company's market identity and controlled allocation of resources to acquire new customers.
- Projected sales targets, managed marketing budgets and decided margins and seasonal promotional schedules.
- Decided how much to invest on online e-commerce platforms versus physical storefront showrooms.
- Met with local real estate developers, property managers and home remodeling contractors to become their primary appliance vendor.
Manager
Tao Group
12.2014 - 08.2016
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Managed sections for smooth flow of guests and orders.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Greeted and maintained relationships with regular customers.
Server /Bartender
Maggiano's, Brinker Intl
08.2011 - 11.2014
- Greeted and maintained relationships with regular customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Kept server areas clean and stocked during service hours to increase efficiency while working tables.
- Recognized as lead server, which included mentoring and training new servers.
Education
Parisian Beauty Academy, Paul Mitchell Partner School
Hackensack, NJ07-2009
College Of Staten Island Of The City University Of New York
Staten Island, NY06-2003
Skills
- High-touch concierge service
- Highly adaptable
- Effective problem solving
- Proactive communication
- Telephone etiquette
- Deep local networking
- Multilingual fluency
- Strategic negotiation
Timeline
Server/Bartender
Cobalt at Kimpton Hotel and Spa
07.2022 - 05.2025
Co-Owner; Sales and Marketing Director
Amaro Appliances
09.2016 - 02.2018
Manager
Tao Group
12.2014 - 08.2016
Server /Bartender
Maggiano's, Brinker Intl
08.2011 - 11.2014
Parisian Beauty Academy, Paul Mitchell Partner School
College Of Staten Island Of The City University Of New York