Luis Eduardo MacKinney Noyola
Raleigh,NC
Summary
Skilled multitasker with superior work ethic and exemplary teamwork, problem-solving and organizational skills. Willing to take on any task to help the organization. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
9
9
years of professional experience
Work History
Consular Officer
Consulate General Of Mexico
Raleigh, NC
11.2013 - 05.2022
- Processed documentation to provide passports, consular IDs and birth certificates.
- Completed registration of Mexican nationality for children of Mexican parents in order for them to have double nationality.
- Traveled around cities in North Carolina and South Carolina to provide consular services and documents, setting up office equipment (computers, printers, optical pads, iris recognition scanners and other biometric devices).
- Repatriated infirm and vulnerable people as well as minors, accompanying them during international travel.
- Coordinated repatriation processes with foreign institutions (Ministry of Health, hospitals, and mental facilities).
- Visited mentally ill Mexican nationals in mental facilities to coordinate and complete the repatriation processes through social workers, family members and medical institutions in the US and Mexico.
- Visited infirm people in hospitals, hospices, state prisons and federal prisons.
- Coordinated visitation to talk with inmates (typically between 10 and 120) about consular services and programs.
- Responded to on average 40 letters per month from ailing Mexican nationals in prison to coordinate needed care.
- Coordinated visitations at farms to talk with farmworkers about their resources and rights while working here in the US.
- Processed information to support families financially with sending body remains back to Mexico or assist with funeral services.
- Processed death certificates, burial/transit permits and embalming certificates to provide visas so the body remains are able to cross the border to be repatriated.
- Provided financial support to families affected by natural disasters such as hurricanes or fires.
- Collected DNA to help families to locate missing persons.
- Followed up on capital penalty cases to assist Mexican nationals through the Mexican Capital Legal Assistance Program (MCLAP).
- Pursued human trafficking cases, providing basic legal assistance and channeling cases with lawyers.
- Created flyers and other promotional materials to inform the public about various events and servies carried out by the Mexican consulate.
- Created flyers and other promotional materials to inform the public about various events and services carried out by the Mexican consulate.
- Led efforts between the consulate and various administrative agencies (both local and international) and coordinate meetings, visits, events, projects and general networking efforts.
Regional Manager
Coppel S.A. De C.V.
Mexico, Mexico
05.2012 - 01.2013
- Established and maintained operational standards for 12 locations.
- Worked diligently to resolve one-time and recurring complaints, promoting loyalty and enhancing operations.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Administered updates to workflows and revitalized teams to meet changing business needs and boost team member performance.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Built and deepened partnerships with industry leaders to strengthen collaborative efforts and promote mutual profitability.
- Held weekly meetings with store managers to identify techniques to overcome sales obstacles.
Education
Bachelor of Arts - International Relations
Universidad Del Valle De México
Mexico12.2009
Skills
- Interpersonal and written communication, especially relevant to crisis and diplomatic situations
- Bilingual in Spanish and English
- Leadership and conflict resolution
- Organization
- Case Documentation
- Teamwork and Collaboration
- MS Office
Languages
Spanish
English
Portuguese
French
Timeline
Consular Officer
Consulate General Of Mexico
11.2013 - 05.2022
Regional Manager
Coppel S.A. De C.V.
05.2012 - 01.2013
Bachelor of Arts - International Relations
Universidad Del Valle De México
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