LUIS ENRIQUE DIMAS MARCANO

• Monitor progress of passenger and bag connections, consult with Customer Care Coordinator on necessary connection holds, coordinate/communicate strategic plan to maximize customer experience.
• Research and code all flight delays that occurred in your zone. Every effort should be made to have delays coded within 1 hour of departure.
• Control movement of aircraft to and from the non-movement area. Monitor inbound and outbound operations and determine best course of action to manage the movement of arrivals and departures and avoid negative impact to ATC. Utilize tools to monitor aircraft movement throughout the field.

Involved in a variety of planning functions for AC departures as it relates to the operation.

Weight and balance sheets for flights prior to departure.

• Ensured compliance with airline policies and procedures, maintaining safety standards throughout the terminal.
• Conducted thorough investigations into passenger complaints or incidents, implementing corrective actions when required to prevent future occurrences of similar situations.
• Assisted passengers with special needs or requests, providing personalized attention to ensure their comfort during travel.