Milena Santos
Atlanta,GA
Summary
Results-driven sales professional with 8+ years of experience driving retail growth within luxury retail and brand environments. Proven ability to exceed sales targets, build long-term client relationships, and increase brand performance through strategic customer engagement and event execution. Trilingual with strong ability to connect with diverse clientele.
Overview
22
22
years of professional experience
Work History
Team Lead,Brand Ambassador
Dolce & Gabbana
Atlanta, Georgia
10.2023 - Current
- Organized store events and engaged with customers to enhance brand awareness.
- Implemented innovative strategies to increase visibility and engagement at public events.
- Led team in daily operations, optimizing workflow processes for better efficiency.
- Trained and mentored new employees on company policies and procedures.
- Tracked inventory levels daily to ensure product availability.
Brand Ambassador
Parfums De Marly
Atlanta, GA
10.2024 - Current
- Increased sales through upselling additional products and services to customers.
- Introduced sales strategies and promotions to enhance customer loyalty.
- Enhanced company image by delivering exceptional customer service experiences.
- Engaged customers in conversation to provide details about products and services.
Brand Ambassador
The Harmonist
Atlanta, GA
05.2024 - 10.2024
- Represented luxury fragrance brand at promotional events and retail locations.
- Engaged customers through product demonstrations and personalized recommendations.
- Educated consumers on brand heritage and fragrance notes for informed choices.
- Developed and optimized demonstrations to best connect with prospects and encourage sales.
- Implemented creative strategies to attract attention during public events.
Fragrance Specialist
L’oreal
Atlanta, GA
03.2023 - 12.2024
- Demonstrated perfumes to customers by spritzing on pulse points, helping them select scents that matched their preferences.
- Educated customers on luxury fragrance brands, enhancing their understanding of available scents and products.
- Assessed customer needs quickly in a retail setting.
- Organized displays and stocked shelves to highlight key products, improving customer engagement and product visibility.
Dior RSS Fragrance and Beauty Specialist
Macys Department Store
Atlanta, GA
03.2022 - 01.2023
- Demonstrated proper product application to enhance customer understanding and satisfaction.
- Assisted clients in locating items and ensured availability by checking supply room inventory.
- Finalized purchases and processed payments.
- Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
- Educated customers on luxury fragrance brands to enhance their knowledge and informed purchasing decisions.
Model
GSN
Duluth, GA
11.2014 - 02.2020
- Modeled jewelry pieces in alignment with customer requests, enhancing viewer engagement and appeal.
- Modeled jewelry for live TV shows, enhancing viewer interaction and brand presence.
- Showcased products and services in television commercials and videos, driving brand visibility.
- Collaborated with TV hosts to address on-set showroom needs, enhancing production flow.
Model - Brand Ambassador
CMT Agency
Atlanta, GA
05.2013 - 01.2015
- Modeled garments during photoshoots for catalogues, magazines, websites, and other print media to enhance brand visibility.
- Executed brand awareness campaigns that elevated customer engagement and expanded brand reach.
- Engaged customers on social media platforms to foster community and strengthen brand loyalty.
- Organized promotional events to introduce new products and services to the public.
- Attended trade shows, conferences, and other marketing events as a representative of the company.
Store Manager
Metro PCS
Kennesaw, GA
05.2010 - 07.2014
- Contributed to store success by succeeding sales goals by 100%.
- Supervised daily operations including scheduling shifts, assigning duties.
- Recruited and trained new employees to meet job requirements.
- Resolved customer service inquiries and complaints to enhance customer satisfaction.
- Developed visual marketing and displays to attract customers and promote products.
Sales Associate
Victoria’s Secret
Marietta, GA
12.2007 - 10.2009
- Greeted customers in a timely manner while quickly determining their needs.
- Stocked and organized sales area efficiently, ensuring product availability and presentation.
- Processed transactions efficiently using point-of-sale systems.
Sales Associate
Sprint PCS
Marietta, GA
12.2003 - 11.2006
- Processed cash and credit transactions to facilitate sales.
- Addressed customer service inquiries and resolved conflicts to enhance customer satisfaction.
- Assisted customers in selecting lingerie and beauty products.
- Maintained visual merchandising standards throughout the store.
- Processed transactions efficiently at the cash register.
Education
Associates - Surgical Technology
Chattahoochee Tech, Marietta
06-2006
Skills
- Brand Development & Activation
- Promotional Strategy
- Consultative Selling
- Upselling & Cross-Selling
- Team Leadership
- Relationship Building
- Trilingual: English, Spanish, Portuguese
Accomplishments
- Miss Brazil USA Atlanta 2018
- Miss International World Brazil 2015
- Miss Brazil USA GA 2006
Languages
English, Portuguese, Spanish
Timeline
Brand Ambassador
Parfums De Marly
10.2024 - Current
Brand Ambassador
The Harmonist
05.2024 - 10.2024
Team Lead,Brand Ambassador
Dolce & Gabbana
10.2023 - Current
Fragrance Specialist
L’oreal
03.2023 - 12.2024
Dior RSS Fragrance and Beauty Specialist
Macys Department Store
03.2022 - 01.2023
Model
GSN
11.2014 - 02.2020
Model - Brand Ambassador
CMT Agency
05.2013 - 01.2015
Store Manager
Metro PCS
05.2010 - 07.2014
Sales Associate
Victoria’s Secret
12.2007 - 10.2009
Sales Associate
Sprint PCS
12.2003 - 11.2006
Associates - Surgical Technology
Chattahoochee Tech, Marietta