Luis Gerardo Diaz Romo
Omaha,NE
Summary
I managed to increasingly get better at troubleshooting everyday and problem solving. I showcase a good customer satisfaction score with a positive attitude. I'm also capable of learning quick and adapting. Im very vocal i always ask questions.
Overview
7
7
years of professional experience
Work History
Field Service Technician
Canon USA
Omaha, NE
06.2023 - Current
- Diagnosed and repaired imaging equipment to ensure optimal performance and customer satisfaction.
- Conducted on-site installations of printers and multifunction devices, ensuring proper setup and functionality.
- Provided technical support for troubleshooting issues, enhancing service efficiency and reducing downtime.
- Maintained detailed service records in compliance with company protocols, ensuring accurate documentation of repairs.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
Operator
FireSprint
Omaha, NE
05.2022 - 05.2023
- Operated machinery to ensure efficient production processes.
- Monitored quality control standards to maintain product integrity.
- Assisted in training new operators on safety protocols and equipment use.
- Monitored equipment performance and reported malfunctions to maintenance teams promptly.
- Set up and adjusted equipment and properly configured machines for daily operation.
Painter
M.S.Services,
Omaha, NE
08.2019 - 03.2022
- Prepared surfaces by sanding, cleaning, and priming to ensure optimal paint adhesion.
- Collaborated with team members to coordinate project timelines and improve workflow efficiency.
- Maintained inventory of paints and materials, optimizing resource allocation.
- Completed interior and exterior painting for variety of residential and commercial clients.
- Used brushes, spray guns and paint rollers to paint surfaces.
Education
High School Diploma -
Omaha Bryan High School
Omaha, NESkills
- Problem-solving
- Positive attitude
- Troubleshooting and repair
- Field repairs
- Customer service
- Preventive Maintenance
- Technical troubleshooting
- Customer training
- Attention to detail
- Multitasking
- Critical thinking
- Computer skills
Languages
Spanish
Native or Bilingual
Timeline
Field Service Technician
Canon USA
06.2023 - Current
Operator
FireSprint
05.2022 - 05.2023
Painter
M.S.Services,
08.2019 - 03.2022
High School Diploma -
Omaha Bryan High School