Luisgerardo Gonzalez
San Antonio,TX
Summary
Dedicated Deli Production Specialist with a strong background in customer service and team collaboration. Bilingual in English and Spanish, skilled in employee training and problem-solving to enhance operational efficiency.
Overview
2
2
Languages
1
1
Certification
9
9
years of professional experience
Work History
Deli Production Specialist
H-E-B Grocery
San Antonio, Texas
02.2017 - Current
- Operated production equipment to ensure efficient product assembly.
- Monitored inventory levels and reported shortages to management.
- Assisted in training new employees on standard operating procedures.
- Created detailed reports outlining production progress and any areas needing improvement.
- Evaluated existing procedures and made recommendations for improvements.
Retail Sales Associate
Vans
Laredo, Tx
01.2021 - 12.2022
- Guided customers in product selection and offered personalized styling advice to enhance their shopping experience.
- Maintained store appearance through visual merchandising and organization.
- Collaborated with team members to achieve daily sales goals.
- Welcomed customers upon entry and facilitated their search for items, contributing to improved customer satisfaction and loyalty.
- Engaged with customers as they entered the store to enhance their shopping experience.
- Resolved customer complaints professionally, ensuring a positive experience and fostering customer trust.
Education
Associate of Arts - Kinesiology
Northwest Vista College
San Antonio, TX07-2026
Skills
- Production equipment handling
- Production efficiency
- Inventory management
- Employee training
- Visual merchandising
- Customer service
- Team collaboration
- Problem solving
- Bilingual (English & Spanish)
Certification
- Food Handlers Certification
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Retail Sales Associate
Vans
01.2021 - 12.2022
Deli Production Specialist
H-E-B Grocery
02.2017 - Current
Associate of Arts - Kinesiology
Northwest Vista College