Shekima Booker
Byram,MS
Summary
Dynamic Production Technician with a proven track record at Kelly Services and Nissan, excelling in quality control and process improvement. Adept at operating production machinery and fostering teamwork to enhance efficiency. Recognized for exceptional communication skills and attention to detail, ensuring compliance with safety protocols and delivering high-quality results.
Overview
15
15
years of professional experience
Work History
Production Technician
Kelly Services/ Nissan
Canton, MS
09.2015 - Current
- Collaborated with team members to streamline production workflows and improve efficiency.
- Operated various production machinery to ensure efficient manufacturing processes.
- Performed quality checks on finished products to meet company standards.
- Assured compliance with safety protocols and maintained a hazard-free work area.
- Followed detailed work instructions to ensure accurate product assembly.
- Utilized hand tools and power tools to assist in assembly tasks.
Cashier I
JSU Sodexo Dining Services
Jackson, MS
08.2014 - 05.2015
- Processed customer transactions efficiently while maintaining a positive demeanor.
- Assisted customers with menu selections and dietary inquiries, ensuring satisfaction.
- Maintained cleanliness and organization at the checkout station and surrounding areas.
- Managed cash drawer to ensure accuracy and balanced transactions at the end of each shift.
- Monitored inventory levels and restocked supplies as needed to optimize service.
- Collaborated with team members to enhance workflow and improve customer service.
- Trained new cashiers on register operations and customer service protocols.
- Created a welcoming atmosphere by greeting customers and establishing rapport.
- Utilized the point of sale system for efficient transaction processing and record keeping.
- Provided timely assistance to customers in a fast-paced environment.
Cashier, Cook, Baker
Dunkin Donuts
Pearl, MS
04.2013 - 10.2014
- Processed customer orders accurately and efficiently during peak hours.
- Maintained a high level of cleanliness and organization at the checkout area.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to ensure swift service and customer satisfaction.
- Assisted with promotional merchandise displays to enhance product visibility.
- Trained new employees on cash handling procedures and customer service expectations.
- Utilized the POS system for fast and accurate transaction processing.
- Managed customer transactions with a friendly demeanor to create a welcoming atmosphere.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Trained new team members in cash register operation, stock procedures, and customer services.
Cotton Sampler
Grundfest& Klaus Cotton Gin
Cary, MS
09.2010 - 12.2012
- Facilitated essential communication between shifts.
- Responsible for achieving production requirements.
- Set and monitored product standards, examined samples of raw products, and processed tests to ensure the quality of all finished products.
- Facilitated loading of products, each weighing between 25 and 50 pounds, onto trailers for delivery.
- Swept floors and stored equipment at the end of each shift.
- Cotton packaging and labeling.
- Documentation management
Cashier
Popeye's Chicken& Biscuit
Flowood, MS
02.2012 - 07.2012
- Processed customer orders promptly during peak hours while ensuring accuracy.
- Maintained a clean and organized checkout area to promote a welcoming environment.
- Collaborated with team members to ensure smooth service and quick turnaround times.
- Responded to customer inquiries and resolved issues efficiently to enhance satisfaction.
- Trained new cashiers on register operations and customer service best practices.
- Managed cash drawer operations, ensuring accuracy and compliance with procedures.
- Provided friendly and attentive service to build rapport with customers.
- Accurately processed orders and handled special requests to meet customer needs.
- Engaged with customers to create a positive dining experience while taking orders.
- Ensured compliance with health and safety regulations in the checkout area.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
Education
High School Diploma -
South Delta High School
Rolling Fork, MS05-2008
Some College (No Degree) -
Hinds CC
Raymond, MSSkills
- Proficient in MS Windows
- Exceptional communication skills
- Adaptive learner
- Strategic sales knowledge
- Retail transaction systems expert
- Versatile expertise
- Production equipment handling
- Machine operation
- Quality control
- Detailed assembly
- Conflict resolution
- Assembly line experience
- Attention to detail
- Process improvement
Additional Information
Hinds CC, Raymond, MS, 20 to 24 College credits
Timeline
Production Technician
Kelly Services/ Nissan
09.2015 - Current
Cashier I
JSU Sodexo Dining Services
08.2014 - 05.2015
Cashier, Cook, Baker
Dunkin Donuts
04.2013 - 10.2014
Cashier
Popeye's Chicken& Biscuit
02.2012 - 07.2012
Cotton Sampler
Grundfest& Klaus Cotton Gin
09.2010 - 12.2012
High School Diploma -
South Delta High School
Some College (No Degree) -
Hinds CC