Experienced Business Administrator in data analysis and Master in Business Intelligence with 4 years working in IT implementation projects, identifying KPI's, planning User Accepting Testings and developing functional dashboards in Power BI, Tableau and Excel to ensure effective decision making based on accurate data analysis. Proficient process specialist customizing end users workflows to meet software capabilities, developing and executing training plans to large groups of new users introducing new IT tools and improving process documentations quality to be reliable and user friendly throughout the company.