Summary
Overview
Work History
Education
Skills
Timeline
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Luisha Gomez

Flemington

Summary

Highly achieving criminal justice Major with extensive customer service and retail sales experience and child care experiences. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Also, having the ability to think independently, maintain a professional demeanor, and a willingness to work in a collaborative environment

Overview

6
6
years of professional experience

Work History

Paraprofessional

Ess
01.2024 - Current
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Collaborated with teachers to develop and implement individualized education plans for students with special needs.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Ensured compliance with state regulations by maintaining thorough documentation of services provided to students with disabilities.
  • Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.

Customer Service Representative

Lowe's
03.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Trained new personnel regarding company operations, policies and services.

Team Lead Sales Associate

Sketchers
03.2022 - 03.2023
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Handled cash register operations and customer transactions to process payments.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
  • Participated in store meetings and product training
  • Performed inventory control procedures to manage stock.


Sales Associate

ShopRite
01.2021 - 01.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.


Childcare Provider

Union City Early Childhood Center
05.2018 - 12.2020


  • Developed age-appropriate activities and crafts to engage children.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.

Education

Bachelor of Arts - Criminal Justice

Kean University
Union, NJ
05.2024

Skills

  • Leadership and communication
  • Decision Making Qualities
  • Active Listening and critical Thinking skills
  • Task Oriented
  • Motivated, and Organized
  • Languages- Bilingual, Fluent in Spanish and English

Timeline

Paraprofessional

Ess
01.2024 - Current

Customer Service Representative

Lowe's
03.2023 - Current

Team Lead Sales Associate

Sketchers
03.2022 - 03.2023

Sales Associate

ShopRite
01.2021 - 01.2022

Childcare Provider

Union City Early Childhood Center
05.2018 - 12.2020

Bachelor of Arts - Criminal Justice

Kean University

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Luisha Gomez