Luisina Martinez
Provo,UT
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
Work History
Registered Behavioral Technician
Utah Autism Academy
01.2022 - Current
- I implement individualized behavioral intervention plans for children ages 2-15
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.I collect and record accurate data through direct observation
- Help assist BCBAs with assessments and skill acquisition plans
- Effectively aligned goal developments with implementation strategies
- I prioritize client dignity care for every clients.
- Worked as part of collaborative team to address changing needs of children and families.
QA Team Lead
Elite OPs
04.2021 - 01.2022
- As a QA Team Lead, I instructed my team to preform thorough inspections and audits to ensure the company meets customer requirements
- Reassessed quality control measures at systemic level to proactively identify non-conformances.I communicate with the customers with any errors found and assure they be corrected immediately
- I have strengthened my skills in writing documents and processes for the team to have an efficient work environment, and be able to problem-solve so the same errors won't happen again.
- Adapted procedures to mitigate issues and improve deficiencies.
Team Leader
Bronxton
10.2020 - 04.2021
- As a team leader at Bronxton, I managed up to 10 employees during fast-paced shifts, delegating responsibilities to ensure customer satisfaction
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- I also addressed customer concerns to resolve issues
- I lead the team on sales to ensure each member met their monthly sales goal.
Education
Associate of Science -
Utah Valley University
Orem, UT12.2025
Skills
- Problem Resolution
- Data Entry
- Management
- Special Education
- Sales Experience
- Documentation review
- Time management
- Customer Service
- Behavior Support Plans
- Crisis Management
- Employee Training
Timeline
Registered Behavioral Technician
Utah Autism Academy
01.2022 - Current
QA Team Lead
Elite OPs
04.2021 - 01.2022
Team Leader
Bronxton
10.2020 - 04.2021
Associate of Science -
Utah Valley University
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