Luisito Edwards
Lockport,NY
Summary
Accommodating Outside Plant Engineer with 4 years of experience interacting cordially with wide range of personalities and satisfying customers by patiently and tactfully handling difficult situations. Practiced at maintaining, analyzing and troubleshooting computers and peripherals. Highly motivated and results-driven when resolving IT issues and interacting with help desk staff.
Overview
10
10
years of professional experience
Work History
Engineer
Spectrum
03.2021 - Current
- Actively and consistently support all efforts to simplify and enhance customer experience.
- Installed, maintained and supported VoIP applications.
- Developed customized solutions for businesses to address unique telecommunication needs, resulting in increased productivity.
- Performed network modeling and analysis.
- Used Magellan to prepare and evaluate network diagrams, floor plans and site configurations for both new and existing facilities.
- Repaired cut cable of various sizes and worked with color-coded wires and cables.
- Fielded stressful calls while entering information into computer aided dispatch system for police, fire and emergency medical services personnel dispatch.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Performed telecommunication and networking business evaluations.
Logistics Supervisor
Cedar Bus Company
08.2020 - 03.2021
- Coordinated dispatching of 50 drivers to accomplish daily delivery requirements.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Monitored progress of tasks to provide feedback for improvement.
- Secured discounts from third-party logistics service providers to deliver substantial cost savings.
- Monitored production levels and implemented measures to increase output.
- Trained new team members on proper and safe use of tools and equipment.
- Coordinated daily logistics activities for timely order fulfillment and customer satisfaction.
- Monitored logistics performance and identified improvement opportunities.
Telecom Technician
Airosmith Development
04.2020 - 08.2020
- Surveying areas and reading telephone poles for measurements.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Assisted in designing custom telecom solutions for clients based on their specific needs, leading to increased sales opportunities and revenue growth.
- Developed strong relationships with vendors and suppliers, ensuring access to high-quality equipment at competitive prices.
- Collaborated with cross-functional teams to deploy network upgrades, ensuring seamless transition and minimal downtime for clients.
Team Leader
Burger King
01.2014 - 02.2020
- Lead a team of coworkers to ensure the completion of daily operations in a satisfactory manner.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Built strong relationships with customers through positive attitude and attentive response.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Education
Bachelor of Science in Computer Information Systems -
STATE UNIVERSITY OF NEW YORK COLLEGE AT BUFFALO
Buffalo, NY01.2020
Skills
- Network Troubleshooting
- Device Installation
- Fiber Optic Splicing
- Microsoft Office
- Data Analysis
- Design development
- Hardware Configuration
- Software Patches
- Port security knowledge
- Server Management
- Database Administration
- WAN Acceleration technologies
Timeline
Engineer
Spectrum
03.2021 - Current
Logistics Supervisor
Cedar Bus Company
08.2020 - 03.2021
Telecom Technician
Airosmith Development
04.2020 - 08.2020
Team Leader
Burger King
01.2014 - 02.2020
Bachelor of Science in Computer Information Systems -
STATE UNIVERSITY OF NEW YORK COLLEGE AT BUFFALO