Luis M. Mena
Chino Hills
Summary
Highly organized and proven successful history of managing and completing priorities and meeting challenging performance targets. Works well under pressure to complete demanding work. Safety-oriented team player with strong attendance record and strong communication.
Overview
20
20
years of professional experience
Work History
Service Operator
CarMax
Riverside
08.2024 - Current
- Answering customer questions, addressing concerns, and providing updates on service progress
- Scheduling service appointments, coordinating with technicians, and ensuring timely completion of work
- Handling customer payments and maintaining accurate records of service transactions
- Maintaining accurate records of service requests, repairs, and other relevant information
- Managed vendor relationships, ensuring timely payment for products and services
- Increased efficiency in vehicle movement, effectively managing keys and tracking system for seamless operations.
- Ensured timely delivery of vehicles to customers by coordinating with delivery department for necessary preparations.
- Optimized space utilization within lot, rearranging vehicles strategically to maximize capacity and accessibility.
- Improved overall vehicle appearance with use of professional-grade equipment and products.
- Conducted in-depth inspections of vehicles to identify damage, missing parts, and mechanical issues.
- Prepared reports on vehicles' condition after inspection and submitted to supervisor.
Vehicle Readiness Specialist
Tesla
West Covina
12.2023 - 04.2024
- Streamlined vehicle movement through effective key management and tracking system.
- Coordinated with delivery department to ensure timely vehicle delivery to customers.
- Maximized lot capacity by strategically rearranging vehicles for optimal accessibility.
- Enhanced vehicle appearance using professional-grade equipment and products.
- Conducted thorough inspections to identify damage, missing parts, and mechanical issues.
- Prepared detailed reports on vehicle conditions post-inspection for supervisor review.
Food Service Worker
Disneyland
03.2022 - 08.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
Food Service Worker
CHOC
08.2022 - 05.2023
- Prepared and served food items to guests in a fast-paced environment.
- Managed inventory levels by restocking supplies as needed throughout shifts.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
Delivery Driver
DoorDash
05.2020 - 03.2022
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Restocked supplies and prepared additional ingredients for expected busy periods.
- Manage time effectively to make deliveries on time, maintaining high customer satisfaction and building brand reputation.
- Properly load, organize, and secure equipment and orders, ensuring all items are delivered intact.
- Leveraged GPS system and navigation app to determine and follow the most efficient routes.
- Completed food deliveries in a timely manner and guaranteed customers received a positive, memorable experience.
Valet Parking Attendant
Orange County Valet & Security
08.2005 - 02.2015
- Perform opening and closing duties
- Balance teller drawer at the end of each shift
- Train new hires, ensuring compliance with all regulations and standards
- Collect payments and handle petty cash
- Resolve office-related issues according to predetermined procedures.
Education
General Studies -
Valencia High School
Placentia, California06.2005
Skills
- Customer service
- Data Entry
- Communicating with clients
- Quality Control
- Teamwork
- Team communications
- Dependability
- Deadline-oriented
- Troubleshooting
- Data review
- Customer focus
- Automotive detailing
Languages
- English
- Spanish
Timeline
Service Operator
CarMax
08.2024 - Current
Vehicle Readiness Specialist
Tesla
12.2023 - 04.2024
Food Service Worker
CHOC
08.2022 - 05.2023
Food Service Worker
Disneyland
03.2022 - 08.2023
Delivery Driver
DoorDash
05.2020 - 03.2022
Valet Parking Attendant
Orange County Valet & Security
08.2005 - 02.2015
General Studies -
Valencia High School