Tammy Price
Troy,AL
Summary
Dedicated Customer Service Professional with over 10 years of experience in fostering positive relationships with customers and team members. Delivered effective communication and problem-solving strategies that enhanced customer satisfaction and operational efficiency. Committed to creating a supportive environment that values customer needs and encourages teamwork. Resourceful service operator with a solid track record in resolving complex customer issues and enhancing relationships. Committed to driving operational goals and delivering exceptional service outcomes.
Overview
2
2
years of professional experience
Work History
Service Operator
CGI Technologies
Troy, Alabama
04.2024 - Current
- Resolved complex customer issues through detailed troubleshooting and problem-solving techniques.
- Resolved customer complaints with professionalism and efficiency, strengthening customer relationships.
- Provided exceptional customer service by addressing inquiries, resolving concerns, and ensuring customer satisfaction.
- Managed customer accounts, processed payments, and assisted with account-related inquiries.
- Communicated with customers via phone and email to provide information, support, and account assistance.
- Assisted customers with payment arrangements and explained available options to meet their needs.
- Monitored account activity and escalated issues when appropriate to ensure timely resolution.
- Worked with team members to streamline service processes and enhance overall customer experience.
- Maintained professionalism and composure while assisting customers in challenging situations.
- Supported operational goals by ensuring accurate documentation and timely follow-up on customer requests.
Education
Certificate - Community Health
Troy University
Troy, AL03-2024
Certificate - Customer Service Rep
Carrier Enterprise
Houston, TX02-2011
Some College (No Degree) - Human Resources Management
Phoenix University
OnlineSkills
- Customer service
- Customer support
- Account management
- Payment processing
- Account monitoring
- Problem resolution
- Troubleshooting
- Customer relationship management
- Operational Adaptability
- Team collaboration
- Mathematical calculations
- Communication skills
Employment History
TS Multi-Cleaning & Consignments, Business Owner (01/19 to 09/22)
- Provided furniture distressing and restoration
- Accepted online consignments
- Coordinated yard and estate sale
Walmart, Cashier (9/22 to 2/23)
- Performed the role of cashier
- Coordinated returns and restocking
Brundidge Electronic Corp (BEC) Electronics Manufacturer, (09/22 to 04/2)
- Assembled electronic products that were sold Amazon and Dell.
- Built industrial wire harnesses and ribbon cables.
- Printed circuit boards
- Assembled, tested and packaged products.
Marshal Swift & Boeckh Call Center (01/15 to 6/15)
- Handles inbound/outbound calls.
- Verifying and updating Building repairs and costs on changes made towards building materials
- Used for updating homes.
- Calculating materials and square footage of home repairs.
- Verifying and updating all insurance acct info for Customers
Timeline
Service Operator
CGI Technologies
04.2024 - Current
Certificate - Community Health
Troy University
Certificate - Customer Service Rep
Carrier Enterprise
Some College (No Degree) - Human Resources Management
Phoenix University