Hi, I’m
Luis Miguel Rodríguez Colmenares
Operations Supervisor
Medellín
Summary
Enthusiastic training professional, successful at developing training plans and supplementary materials to help students. Work under strict deadlines and makes independent judgments about effectiveness of training. Comfortable with personal and remote training technology and methodologies.
Overview
2
years of professional experience
Work History
BPO GLOBAL SERVICESMedellín
Bilingual Trainer
01.2022 - Current
Job overview
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
- Gathered and organized supplementary material to support structured lessons.
BUWELOMedellín
Customer Service Representative
06.2021 - 01.2022
Job overview
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
TeleperformanceMedellín
Customer Service Representative
04.2020 - 03.2021
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Responded to customer requests for products, services and company information.
Education
COMPUESTUDIOMedellín
English Level B2
11.2020
Fundación De La Universidad De CaraboboVenezuela
English Level B2
12.2015
Liceo Bolivariano Eduardo BlancoVenezuela
Bachelor of Science
07.2013
Skills
- Training Program Design
- Excellent Customer Service
- Multitasking Abilities
- MS Office
- Self-Motivated
- Organization and Time Management
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Bilingual Trainer
BPO GLOBAL SERVICES
01.2022 - Current
Customer Service Representative
BUWELO
06.2021 - 01.2022
Customer Service Representative
Teleperformance
04.2020 - 03.2021
COMPUESTUDIO
English Level B2
Fundación De La Universidad De Carabobo
English Level B2
Liceo Bolivariano Eduardo Blanco
Bachelor of Science
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