Luis Nicolas Perez Munoz
Fiber Optic Technician
Wilson,North Carolina
Summary
Proactive Fiber Optic Technician III and Restaurant Manager with extensive experience in network reliability, customer service, and team collaboration. Skilled in fusion splicing, installation, troubleshooting, and enhancing customer satisfaction. Bringing strong organizational and communication skills to drive successful project completions and improve operational efficiency.
Overview
11
11
years of professional experience
Work History
Fiber Optic Technician III
Greenlight Community Broadband
12.2018 - Current
- Increased network reliability through meticulous fusion splicing, termination, and testing of fiber optic cables.
- Enhanced network performance by efficiently installing and maintaining fiber optic systems.
- Upheld quality standards in all completed work by strictly following established procedures for handling delicate components such as optical fibers, connectors, and hardware devices.
- Provided exceptional customer service through clear communication about project progress, timelines, and expectations throughout the process.
- Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
- Developed comprehensive documentation for all fiber optic installations, facilitating efficient maintenance and future upgrades.
- Collaborated with team members to complete large-scale installation projects on time and within budget constraints.
- Contributed to successful project completion by coordinating closely with other technicians, engineers, and managers.
- Reduced troubleshooting time with accurate identification and repair of fiber optic faults.
- Improved customer satisfaction by promptly responding to service requests and providing high-quality technical support.
- Facilitated seamless network upgrades by integrating new fiber optic technology with existing infrastructure.
- Fostered strong professional relationships with clients by consistently delivering high-quality fiber optic services.
- Customized fiber optic solutions to meet unique client requirements, ensuring maximum efficiency and satisfaction.
- Read blueprints and schematics to correctly place equipment.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Installed and configured new devices and system components.
- Coordinated installation of new users and relocations of existing users.
- Researched and recommended network and data communications hardware and software.
- Responded to service requests during and after business hours.
- Worked closely with network administrators and server engineers to deliver quality service.
Restaurant Manager
Italian Pizza and Subs
05.2013 - 05.2018
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Cultivated strong team culture, organizing team-building activities that improved morale and teamwork.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maximized quality assurance by completing frequent line checks.
Education
Broadband Premises Installation (BPI)
Society of Cable Telecommunications Engineers
Exton, PABroadband Premises Technician (BPT)
Society of Cable Telecommunications Engineers
Exton, PAC++ For The Absolute Beginner
Wilson Community College
Wilson, NC10.2023
Introduction To PC Security
Wilson Community College
Wilson, NC07.2022
Keys To Effective Communication
Wilson Community College
Wilson05.2022
Intermediate Networking
Wilson Community College
Wilson05.2021
Introduction To Networking
Wilson Community College
Wilson01.2020
Wireless Networking
Wilson Community College
Wilson06.2019
PC Troubleshooting
Wilson Community College
Wilson, NC03.2019
High School Diploma -
Yuma High School
Yuma, AZ05.1994
Skills
- Fiber Optic Safety
- OTDR Operation
- Fusion Splicing
- Fiber Optic Terminations
- Optical Power Measurement
- Fiber Optic Standards
- Network Troubleshooting
- Wireless Communications
- Technical training
- Loss Testing
- Customer Support
- Ethernet Networking
- Fiber Optic Cleaning
- Telecommunications infrastructure
- Equipment Calibration
- Network Security
- IP Networking
- Emergency Restoration
- Connector Inspection
- Broadband Networks
- Equipment Installation
- Data cabling installation
- Installing equipment
- Troubleshooting systems
- Cable splicing
- Safety awareness
- Device Installation
- Educating customers
- Documenting activities
- Configuring equipment
- Safety practices
- System Repair
- Writing reports
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Team building
- Task Prioritization
- Self Motivation
- Analytical Thinking
- Professionalism
- Interpersonal Communication
- Time management abilities
- Continuous Improvement
- Problem-solving aptitude
- Analytical Skills
Additional Information
I am reliable and dependent, do not miss days ,punctual ,self motivated, hard working.
Languages
English
Full Professional
Spanish
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Fiber Optic Technician III
Greenlight Community Broadband
12.2018 - Current
Restaurant Manager
Italian Pizza and Subs
05.2013 - 05.2018
Broadband Premises Installation (BPI)
Society of Cable Telecommunications Engineers
Broadband Premises Technician (BPT)
Society of Cable Telecommunications Engineers
C++ For The Absolute Beginner
Wilson Community College
Introduction To PC Security
Wilson Community College
Keys To Effective Communication
Wilson Community College
Intermediate Networking
Wilson Community College
Introduction To Networking
Wilson Community College
Wireless Networking
Wilson Community College
PC Troubleshooting
Wilson Community College
High School Diploma -
Yuma High School
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