Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Luis Ramon Castillo Garcia

Chicago

Summary

An accomplished well-rounded individual with significant experience in the hospitality and service industryI am highly motivated, and disciplined in different types of service (from fast pace, to fine dining).

Diligent [Desired Position] with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.

Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Server

Ruth's Chris
03.2025 - Current
  • Delivered exceptional customer service by anticipating guest needs and preferences.
  • Managed multi-tasking in fast-paced environment, ensuring timely order delivery and accuracy.
  • Trained and mentored new staff on restaurant procedures and service standards.
  • Collaborated with kitchen team to communicate special requests and dietary restrictions efficiently.
  • Enhanced dining experience through effective menu knowledge and upselling techniques.
  • Resolved guest complaints promptly, maintaining high levels of satisfaction and loyalty.
  • Streamlined workflow processes by implementing organized table assignments and seating plans.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Server

Rosebud
06.2022 - 10.2024
  • 312-473-1111

Server

Testaccio
04.2021 - 02.2023
  • 773-661-6028

Server

Pescadero
04.2021 - 06.2022
  • 773-857-0261

Server

Firefly Kitchen
06.2015 - 11.2019
  • 224-408-2464

Server

Ten Mile House
10.2014 - 06.2016
  • 847-905-0669

Server

Cafe Aroma
06.2012 - 10.2014
  • 847-881-2601

Server

Devon Seafood Grill
04.2009 - 05.2012
  • 312-440-8660

Server

Riva Navy Pier
09.1995 - 03.2006
  • 312-644-7482

Education

Prep College English, Prep College Success

Truman College

ESL (English as Second Language)

Truman College
Chicago, Illinois
01.1994

Economics

UNAM
01.1989

Skills

  • Opening restaurants, adapting functional service according to the physical characteristics of the building
  • Very focused, and connected with our guests and clientele
  • Vast knowledge in fine dining service
  • Extensive knowledge in wine, and spirits
  • Very comfortable working as part of a team
  • Experienced with micros, aloha, toast and pos touch
  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Memory retention
  • Customer service
  • Cleanliness standards
  • Safe food handling

Certification

Basset. Allergy certificated. Food Handler certificated

Languages

Spanish
Native or Bilingual

Timeline

Server

Ruth's Chris
03.2025 - Current

Server

Rosebud
06.2022 - 10.2024

Server

Testaccio
04.2021 - 02.2023

Server

Pescadero
04.2021 - 06.2022

Server

Firefly Kitchen
06.2015 - 11.2019

Server

Ten Mile House
10.2014 - 06.2016

Server

Cafe Aroma
06.2012 - 10.2014

Server

Devon Seafood Grill
04.2009 - 05.2012

Server

Riva Navy Pier
09.1995 - 03.2006

ESL (English as Second Language)

Truman College

Economics

UNAM

Prep College English, Prep College Success

Truman College
Luis Ramon Castillo Garcia