Luis Rico Sanchez
Schertz,TX
Summary
A highly experienced, enthusiastic and motivated sales leader and customer service professional with more than 20 plus years sales experience in retail sales and 13 plus years as a mobile, electronic, computer sales service technician and business owner. I am seeking to obtain a position that will allow me to utilize my skills and experience to benefit the company and or organization.
Overview
14
14
years of professional experience
Work History
Retail Sales Associate
Spectrum Charter Communications
05.2023 - Current
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Trained and supervised multiple new employees to use selling strategies and apply best practices.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
Business Owner/Operator
Rico's World
11.2009 - 10.2022
- Responsible for full operation of retail store including opening, closing, servicing, cash and store inventory.
- Provide answers directly to with customers concerning billing process, equipment, plans and device repairs and servicing.
- Attended all online training for multiple carriers and distributors I offered to customers at location.
- Diagnosed and repaired all brands of mobile, computer and electronic devices.
- Successfully managed a team of employees, providing guidance, coaching, and performance evaluations to ensure optimal productivity.
- Trained and motivated employees to perform daily business functions.
- Established a loyal customer base through targeted marketing campaigns, referral programs, and personalized customer experiences.
Education
High School Diploma -
Ray High School
Corpus Christi, TX05.1998
Skills
- Bilingual - Fluent in Spanish
- Experienced in customer relations, sales and inventory control
- Skilled in improving store operations and increasing top line sales
- Hardworking retail sales professional versed in all aspects of working in a high-end store, including opening and closing procedures, banking, and merchandising
- Team Leadership
- Strong Communication and Interpersonal Skills
- Customer service excellence
- Store operations
- Relationship building
- Staff training
leadership experience
- Excellent people management, communication and presentation skills.
- Excellent people skills, with the ability to gain trust and influence others.
- Managed a team of multiple professionals.
references
- Juan C. Rodarte, Store Manager/Spectrum, Juan.rodarte@charter.com, 210-889-1111, 210-608-9343
- Skylar B. Moon, Entrepreneur/Multi Business owner/Previous Partner, skylarbmoon@yahoo.com, 210-782-1360
Timeline
Retail Sales Associate
Spectrum Charter Communications
05.2023 - Current
Business Owner/Operator
Rico's World
11.2009 - 10.2022
High School Diploma -
Ray High School
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