Luis Martinez
Gallup ,NM
Summary
At Pacific Coast Home Services, I excelled as an HVAC Service Supervisor, leveraging my expertise in HVAC system installation, maintenance, and complex troubleshooting to enhance service quality and efficiency. My leadership fostered a team adept in technical and client communication skills, significantly improving project completion rates and customer satisfaction. As well as providing estimates onsite
Overview
4
4
years of professional experience
1
1
Certification
Work History
HVAC Service Supervisor
Pacific Coast Home Services
San Jose, CA
05.2020 - 06.2024
- supervising service technicians
-HVAC systems, installation, maintenance, and repair.
-ability to manage a team, and effective decision-making.
-Ability to troubleshoot complex HVAC issues and provide effective solutions.
- customer service orientation to ensure client satisfaction.
-Ability to manage schedules, resources, and multiple project.
1. Supervising Technicians: Overseeing daily activities of HVAC technicians, providing guidance and support.
2. Quality Control. Ensuring all work meets industry standards and company policies.
3. Scheduling and Planning: Coordinating service calls, maintenance schedules, and project timelines.
4. Client Interaction: Handling customer inquiries, providing estimates, and resolving service issues.
5. Reporting: Preparing and maintaining detailed reports on service activities, technician performance, and project status.
.
Education
HVAC - HVAC
Institute For Business And Technology
Santa Clara, CA12.2022
High School Diploma -
Miyamura High School
Gallup, NM05.2017
Skills
1 Installation and Maintenance: Ability to install, maintain, and repair HVAC systems, including air conditioners, heaters, and ventilation systems
2 Troubleshooting: diagnostic skills to identify issues and malfunctions in HVAC systems and determine the best solutions
3 Understanding of various HVAC systems, including residential and commercial units, and their components
4 Proficiency in working with electrical wiring, circuits, and mechanical parts of HVAC systems
5 Understanding of refrigeration cycles, handling refrigerants, and complying with EPA regulations
1good communication to interact with clients, address their concerns, and provide satisfactory service
2 Ability to clearly explain technical issues and solutions to clients and team members
3 Ensuring accuracy in diagnostics, installations, and repairs to prevent future issues and ensure safety
4 Quick and effective problem-solving skills to handle unexpected issues and complex repairs
5: Efficiently managing time to handle multiple service calls and complete tasks within scheduled timeframes
:
Certification
EPA universal 608
Ac electrical excellence
Ac excellence
Languages
Spanish
Native or Bilingual
Timeline
HVAC Service Supervisor
Pacific Coast Home Services
05.2020 - 06.2024
HVAC - HVAC
Institute For Business And Technology
High School Diploma -
Miyamura High School