LUIZ DOS SANTOS
TAMPA,FL
Summary
Proven expertise in floor care and maintenance, honed at Crothall Em Land Or Lakes Hospital Adventh Health, showcases a blend of technical cleaning skills and exceptional customer service. Elevated cleanliness standards as a Janitorial Supervisor at Tesco, contributing to enhanced safety and hygiene in critical environments. Demonstrates strong leadership and mastery in restroom care, ensuring high-quality outcomes in fast-paced settings.
Overview
17
17
years of professional experience
Work History
Janitor
Floor Technician
Crothall Em Land Or Lakes Hospital Adventh Health
06.2023 - 01.2024
- Demonstrated strong knowledge of various flooring materials and appropriate cleaning methods for each type.
- Collaborated with team members to complete large-scale projects such as stripping and waxing floors efficiently.
- Maintained a professional appearance while interacting with clients and responding to their concerns or requests regarding floor care services.
- Used [Type] equipment to clean and maintain hardwood, ceramic, and laminate floors.
- I also cleaned patient rooms and did all the floor work.
Janitorial Supervisor
Tesco - Worburn Massachusetts
03.2020 - 02.2022
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
- I worked during this period as housekkiping and then became a supervisor, I worked in the fight against covid 19 at the beginning I have a lot of experience cleaning hospitals etc.
- Prepared and presented reports of hours worked, staff assignments, and tasks and duties performed to properly allocate department expenses and maintain budget.
Waiter's Assistant
Msc Music Cruise Ship
01.2007 - 01.2008
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Informed customers about daily and seasonal specials.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Skills
- Cleaning Expertise
- Restroom Care
- Customer service-focused
- Mopping Techniques
Timeline
Floor Technician
Crothall Em Land Or Lakes Hospital Adventh Health
06.2023 - 01.2024
Janitorial Supervisor
Tesco - Worburn Massachusetts
03.2020 - 02.2022
Waiter's Assistant
Msc Music Cruise Ship
01.2007 - 01.2008