LUIZ DOS SANTOS
TAMPA,FL
Summary
Proven expertise in floor care and maintenance, honed at Crothall Em Land Or Lakes Hospital Adventh Health, showcases a blend of technical cleaning skills and exceptional customer service. Elevated cleanliness standards as a Janitorial Supervisor at Tesco, contributing to enhanced safety and hygiene in critical environments. Demonstrates strong leadership and mastery in restroom care, ensuring high-quality outcomes in fast-paced settings.
Overview
17
17
years of professional experience
Work History
Janitor
Floor Technician
Crothall Em Land Or Lakes Hospital Adventh Health
Land O' Lakes, FL
06.2023 - 01.2024
- Demonstrated strong knowledge of various flooring materials and appropriate cleaning methods for each type.
- Collaborated with team members to complete large-scale projects such as stripping and waxing floors efficiently.
- Maintained a professional appearance while interacting with clients and responding to their concerns or requests regarding floor care services.
- Used [Type] equipment to clean and maintain hardwood, ceramic, and laminate floors.
- I also cleaned patient rooms and did all the floor work.
Janitorial Supervisor
Tesco - Worburn Massachusetts
Massachussets
03.2020 - 02.2022
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
- I worked during this period as housekkiping and then became a supervisor, I worked in the fight against covid 19 at the beginning I have a lot of experience cleaning hospitals etc.
- Prepared and presented reports of hours worked, staff assignments, and tasks and duties performed to properly allocate department expenses and maintain budget.
Waiter's Assistant
Msc Music Cruise Ship
Genova Itália
01.2007 - 01.2008
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Informed customers about daily and seasonal specials.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Skills
- Cleaning Expertise
- Restroom Care
- Customer service-focused
- Mopping Techniques
Timeline
Floor Technician
Crothall Em Land Or Lakes Hospital Adventh Health
06.2023 - 01.2024
Janitorial Supervisor
Tesco - Worburn Massachusetts
03.2020 - 02.2022
Waiter's Assistant
Msc Music Cruise Ship
01.2007 - 01.2008