Luiz Silva
Burlingame,CA
Summary
Driven automotive professional successful at managing parts and replacing components. Good teamwork, communication, and problem-solving abilities. Well-versed in engine maintenance, glass, and body repair.
Overview
1
1
year of professional experience
Work History
Technician
Tesla
11.2023 - 07.2024
- Delivered professional, multilingual customer support in Portuguese, Spanish, and English; boosted customer retention rates by 25% and achieved a 4.8/5 average satisfaction score through effective communication
- Aligned systems with manufacturer specifications through skilled calibration.
- Validated functionality of new installations through comprehensive testing procedures, guaranteeing adherence to regulatory standards and improving system reliability by 15%, leading to enhanced operational efficiency.
- Replaced and installed new equipment and explained operation and routine maintenance protocols to customers.
- Changed, rotated, and balanced tires on different types of vehicles.
Lube Tech
Beacon Auto Shop
04.2023 - 09.2023
- Oil drain and filter change within industry timeframe
- Cooling system drain and fill. Transmission flush, spark plug replacement, water pump, Helped mentors with engine issues and transmission assembly
- Suggested additional services to customers to meet upsell goals.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
Education
AUTO 711 Automotive Entry Level Technician -
Skyline College
San Bruno, CA05.2022
Diploma -
Burlingame High School
Burlingame, United States05.2022
Skills
- Completely able to use electric tools
- Completely able to use a laptop while servicing cars
- Industry Time Frame
- Installation, Maintenance, and Repair
- Power Tools and Equipment
- Electrical Repair
- Fast learner
- Trilingual
Timeline
Technician
Tesla
11.2023 - 07.2024
Lube Tech
Beacon Auto Shop
04.2023 - 09.2023
AUTO 711 Automotive Entry Level Technician -
Skyline College
Diploma -
Burlingame High School