Luiza Iljazi
Groveland
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
First Watch
Windermere
10.2024 - Current
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided exceptional service to high volume of daily customers.
- Upheld high standards of sanitation in accordance with health department regulations.
Server/Bartender/Host/Cashier
Calabria Ristorante
Clermont
02.2018 - 10.2024
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Trained new employees to perform duties.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
Receptionist
Orlando Health Central
Ocoee
12.2022 - 04.2023
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Barista
Flower Cafe
Kissimmee
08.2021 - 12.2021
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Engaged with customers on social media platforms, responding to inquiries and promoting special offers.
- Placed orders with suppliers for delivery of products required for daily operations.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
Education
Intravenous Therapy -
Northwest Phlebotomy
Orlando, FL09-2024
Phlebotomist -
Northwest Phlebotomy
Orlando, FL06-2024
Dental Assistant (EFDA) -
The Dental Education Institute (EFDA)
Clermont, FL03-2023
Skills
- Intravenous therapy
- Phlebotomy techniques
- Dental assisting
- Patient care
- Record management
- Sanitation practices
- Effective communication
- Problem solving
- Wine Knowledge
- Conflict and complaint resolution
- Safe food handling
- Multitasking
- Excellent communication
- Hospitality service expertise
Certification
- Alcohol Server Training
- Sexual Harassment Prevention Training
- Allergen Course Training
- PCI Compliance
- Employee and Customer Safety
- Food Handler Course
Languages
English
Native/ Bilingual
Albanian
Native/ Bilingual
Timeline
Server
First Watch
10.2024 - Current
Receptionist
Orlando Health Central
12.2022 - 04.2023
Barista
Flower Cafe
08.2021 - 12.2021
Server/Bartender/Host/Cashier
Calabria Ristorante
02.2018 - 10.2024
Intravenous Therapy -
Northwest Phlebotomy
Phlebotomist -
Northwest Phlebotomy
Dental Assistant (EFDA) -
The Dental Education Institute (EFDA)