Open To Work
Luiza Yamashita
Customer Service Coordinator
Mesa,AZ
Summary
Dedicated Customer Service Coordinator with a focus on driving efficiency and growth. Strong skills in data accuracy and customer communication, contributing to significant reductions in customer credits and complaints. Strong understanding of customer urgency; working with my team to drive the company's growth while maintaining customer satisfaction.
Overview
22
22
years of professional experience
Work History
Customer Service Coordinator
Greif
Phoenix, Arizona
04.2022 - Current
- Responsible for entering orders, updating prices, communicating with customers, handling credits, shipments, building new items, and managing inquiries with accuracy. Over 20 years of experience, delivering results and driving company growth through exceptional service. Led initiatives that significantly reduced customer credits and complaints year over year, from over 100 credits to just 8 in the last year. Proficiency in the LN system. Innovated and aligned work with the manager and supervisor daily to drive company efficiency and growth.
Assistant
Amazon
Phoenix, AZ
04.2020 - 12.2021
- Maintained positive working relationships with fellow staff and management.
- Responsible for separating, scanning, and shipping purchased items to the customer.
Telemarketer
Sollo Brasil
Vitoria, Brazil
02.2013 - 10.2017
- Developed effective scripts to enhance communication with potential clients to donate monthly to a non-profit organization that supports kids and adults with mental health issues.
- Calls were recorded and shown to the new staff as an example to achieve the monthly company goal.
Manager/Salesperson
DataPhoto
Vitoria, Brazil
02.2004 - 11.2011
- Developed and implemented training programs for new staff members across different stores, coaching both new and current staff on how to communicate effectively and sell to customers.
- Monitored staff performance and addressed issues.
Education
Some College (No Degree) - Business
Arizona State University
Tempe, AZSkills
- Order processing
- LN system management
- Self-learner
- Data accuracy
- Team collaboration
- Problem solving
- Attention to detail
- Customer service excellence
- Skilled multi-tasker
- Expertise in sales
- Exceptional interpersonal communication
- Effective communication
Languages
Portuguese
Native/ Bilingual
Spanish
Elementary
Timeline
Customer Service Coordinator
Greif
04.2022 - Current
Assistant
Amazon
04.2020 - 12.2021
Telemarketer
Sollo Brasil
02.2013 - 10.2017
Manager/Salesperson
DataPhoto
02.2004 - 11.2011
Some College (No Degree) - Business
Arizona State University