Lujuan Terry
Flint,MI
Summary
Dedicated bus attendant with a proven track record in enhancing passenger safety and comfort. Known for flexibility, effective communication, and a strong work ethic, committed to improving operational efficiency.
Overview
30
30
years of professional experience
Work History
Bus Attendant
MTA
09.2019 - Current
- Ensured passenger safety and comfort during transit operations.
- Assisted with boarding and disembarking processes for efficiency.
- Maintained cleanliness and organization of buses between routes.
- Communicated effectively with drivers and passengers to address inquiries.
- Trained new attendants on best practices for passenger service.
- Developed procedures to enhance overall operational efficiency in service delivery.
- Worked with bus driver and parents to meet specialized needs of passengers.
Produce Clerk
Kroger
04.2016 - 12.2019
- Ensured freshness and quality of produce through regular inspections and stock rotation.
- Assisted customers with inquiries and recommended products to enhance their shopping experience.
- Maintained clean and organized produce displays, adhering to company standards for visual merchandising.
- Collaborated with team members to manage inventory levels and minimize waste through effective stock management.
- Led initiatives to improve customer satisfaction by developing engaging promotional displays for seasonal produce items.
- Monitored pricing accuracy and adjusted tags as necessary to maintain compliance with pricing policies.
- Implemented process improvements that enhanced workflow efficiency in the produce department.
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
Customer Service Representative
Toys R Us
12.2012 - 04.2016
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Improved resolution time with effective problem-solving for customer complaints.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Customer Service Representative
Sear
12.2006 - 12.2012
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Customer Service Representative
Value City Department Store
10.1999 - 12.2006
- Supported sales representatives by managing order entries and tracking deliveries.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Ameritech
10.1995 - 10.1999
- Assisted customers with inquiries and provided product information.
- Resolved customer complaints efficiently to enhance satisfaction.
- Documented interactions in customer relationship management systems.
- Collaborated with team members to improve service processes.
- Conducted follow-ups to ensure resolution of customer issues.
- Maintained knowledge of products and services to provide accurate support.
- Adapted quickly to new tools and technologies for customer engagement.
Education
High School Diploma -
Flint Northwestern
Flint, MISkills
- Strong work ethic
- Punctuality
- Flexibility
- Calm under pressure
- Bus inspection
- Disability awareness
Accomplishments
- Resolved product issue through consumer testing.
- Collaborated with team of [Number] in the development of [Project name].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] through effectively helping with [Task].
Languages
English
Timeline
Bus Attendant
MTA
09.2019 - Current
Produce Clerk
Kroger
04.2016 - 12.2019
Customer Service Representative
Toys R Us
12.2012 - 04.2016
Customer Service Representative
Sear
12.2006 - 12.2012
Customer Service Representative
Value City Department Store
10.1999 - 12.2006
Customer Service Representative
Ameritech
10.1995 - 10.1999
High School Diploma -
Flint Northwestern