Monell Williams
Detroit,MI
Summary
Professional, skilled in maintaining clean and organized environment, ensuring passenger safety, and providing exceptional customer service. Strong focus on teamwork and achieving results, demonstrating reliability and adaptability to changing needs. Experienced in handling various tasks efficiently, including monitoring passenger needs, assisting with boarding and disembarking, and adhering to safety protocols. Known for excellent communication, problem-solving skills, and friendly demeanor.
Overview
6
6
years of professional experience
Work History
Bus Attendant
Dps Community Distrisct
09.2024 - Current
- Ensured passenger safety and comfort during transit by monitoring seating areas and assisting with boarding.
- Maintained cleanliness and organization of bus interiors through regular inspections and timely cleaning.
- Assisted passengers with luggage and special needs, demonstrating strong customer service skills.
- Collaborated with drivers to communicate route changes and delays, enhancing operational efficiency.
- Trained new staff on safety protocols and customer service practices, fostering a supportive team environment.
- Developed effective communication strategies to address passenger inquiries, improving satisfaction rates.
Customer Service
Family Dollar
09.2023 - 07.2024
- Cashier
- Greet customers
- Front face
- Unload truck everyday
- Keep the store clean
Assembly Line Worker
VALEO
07.2022 - 08.2023
- Assembled and inspected car parts on an assembly line, ensuring quality and accuracy in the production process.
- Conducted detailed inspections of car parts to identify defects and ensure they met industry standards.
- Collaborated with team members to maintain efficient workflow and meet production targets.
Customer Service Representative
TTEC
02.2022 - 07.2022
- Handle inbound calls, providing prompt and accurate assistance to members.
- Verify member benefits and eligibility, ensuring accurate information is provided.
- Process payments efficiently, ensuring transactions are recorded correctly.
- Address and resolve member inquiries and concerns with professionalism and care.
Quality Inspector
App Tree
09.2019 - 02.2021
- Inspecting parts and re-working the bad parts
- Efficiently scan materials in and out of inventory systems, ensuring accurate tracking and documentation.
- Accurately label materials and products for easy identification and compliance with client specifications.
- Perform thorough inspections of parts to ensure they meet quality standards before shipment to clients.
- Package products securely and in accordance with quality control guidelines to prevent damage during transportation.
Education
Highschool Diploma -
High School Diploma -
Highland Park Community Highschool
Highland Park, MI06-2012
Skills
- Able to stand for long periods of time
- Skilled in quality work
- Can lift 50lbs
- Able to work on/with assembly line
- Capable of working independently or alongside
- Fast and eager learner
- Customer service
- Manufacturing
- Warehouse Experience
- Quality Inspection
- Packaging
- Quality Control
- Flexibility
- Strong work ethic
- Calm under pressure
- Cleanliness maintenance
- Passenger safety awareness
- Disability awareness
- Special needs support
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
Timeline
Bus Attendant
Dps Community Distrisct
09.2024 - Current
Customer Service
Family Dollar
09.2023 - 07.2024
Assembly Line Worker
VALEO
07.2022 - 08.2023
Customer Service Representative
TTEC
02.2022 - 07.2022
Quality Inspector
App Tree
09.2019 - 02.2021
Highschool Diploma -
High School Diploma -
Highland Park Community Highschool