Luka Stevens
Denver,CO
Summary
Developed skills in high-stakes, fast-paced environments, focusing on strategic planning, team leadership, and resource optimization. Known for driving projects to successful completion through effective communication and problem-solving. Seeking to transition these skills into new field to continue delivering impactful results.
Overview
4
4
years of professional experience
Work History
Courtesy Clerk/Customer Service Desk
Safeway
Denver, CO
10.2021 - 12.2025
- Greet customers who enter the store
- Operate cash registers to process sales and accept returns or exchanges
- Processing money orders and money transfer services
- Address customer complaints promptly
- Answer phone calls or e-mails from customers or colleagues
- Complete mental mathematics when necessary, such as when issuing change
- Clean and organize the checkout and customer service area
- Place products into bags for customers after scanning them
- Learn the layout of the store to guide customers to the right area
- Tell customers about current promotions
Senior Program Leader
Heart and Hand Center
Denver, CO
06.2023 - 01.2025
- Built strong, trusting relationships with students, families, and staff by demonstrating patience, empathy, and clear communication.
- Planned and facilitated workshops, academic support sessions, and enrichment learning groups to reinforce core skills and support diverse learning needs.
- Supervised and actively engaged students during snack and free time through structured activities, mentorship, and positive behavior guidance.
Cashier
Bird Call
Five Points, Denver, CO
12.2022 - 03.2023
- Delivered high-quality customer service in a fast-paced food service environment
- Accurately processed customer orders and payments while maintaining efficiency and accuracy
- Maintained clean, organized, and sanitized dining and service areas
- Communicated effectively with team members and leadership to meet service goals
Education
Bachelor of Science - Business Management
Colorado State University Global
Denver, Colorado05-2028
Diploma -
East High School
Denver, CO05-2024
Skills
- Leadership and team collaboration
- Strong verbal and written communication
- Customer service and cash handling
- Academic support and youth mentorship
- Effective time management
- Conflict management
- Microsoft Word, Excel, PowerPoint
- Google Workspace (Docs, Sheets, Slides)
Accomplishments
- Promotion to Senior Leader (Heart & Hand, 2024)
- Academic Achievement of Recognition (East High School, 2024)
- Completion Award (Mile High Flight Club,2024)
LANGUAGES
English
AWARDS
Promotion to Senior Leader, Heart and Hand Center (2024), Academic Achievement Recognition, East High School (2025), Completion Award, Mile High Flight Program (2024)
Timeline
Senior Program Leader
Heart and Hand Center
06.2023 - 01.2025
Cashier
Bird Call
12.2022 - 03.2023
Courtesy Clerk/Customer Service Desk
Safeway
10.2021 - 12.2025
Bachelor of Science - Business Management
Colorado State University Global
Diploma -
East High School