Samantha J. Harden
Fruita,Co
Summary
Job Objectives - Prefer a position requiring responsibility and a variety of tasks. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
14
14
years of professional experience
Work History
Courtesy Clerk Produce Clerk Service Counter Customer Relaions Manager, General Merchandising Manager Grocery Manager
City Market
09.2014 - Current
- ASM Current Responsibilities
- Ordering/ merchandising/maintaining displays for weekly sales planner
- Recieving vendor checkins/ communication with vendors/ holding vendors to standards of the store
- FCB Inventory
- 5 S standards
- Coach and develope my team in my store to achieve customer service/ sales/shrink goals
- Assume ASM roles in threir absence
- Standard walks
- Replenishment through out the day to help customers shop their needs
- Recieving credit for lost/damaged loads
- Set up diplays in the zebra to maintian out instock better
- Backroom daily counts
- Making signs and tags for displays/ price changes
- Scheduling
- Code date management
Receptionist
Brady Chiropractic Group
09.2009 - 05.2011
- Scheduled office visits for patients for all 3 doctors on staff - Completed pre-exams for new patients - Completed pre- exams for DOT physicals - Charted and documented medical records for the doctors on staff
Front Office
Tiara Rado Animal Hospital
09.2005 - 04.2009
- Assisted 4 veterinarians in providing comprehensive veterinary care, Administration
- Scheduling routine health exams and surgical procedures for all four doctors on staff
- Invoicing/cashing out, and depositing money for the bookkeeper
- Greeting clients and setting up patients in exam rooms
- Utilize customized computer applications (Avimark) to process payments and enter patient records
- Handled payment plans and estimates with clients
- Ran reports for bookkeeper and Doctors when asked of, including referral reports, profit reports and inventory reports
- Ordered all medical equipment and supplies, including medications, dog food, surgery equipment, and vaccines
- Recorded and scanned in client information and patient records into Avimark
- Handled emergencies as they entered the building and on the phone
- Educated clients on basic health care for their animals, vaccines and heartworm prevention
- Medical and Surgical Procedures
- Cross trained to assist in all types of medical treatments (and restraints) ranging from routine office examinations to critical care, emergency situations, routine surgery, euthanasia’s, and house calls
- Set up equipment and prepared animal for surgery, Shaving, intubation, and administering intramuscular drugs
- Assist with surgeries, including, spay/neuter, exploratory, cystotomy, nasal scope cruciate/ luxating patella and other procedures
- Prepare and sterilize surgical packs in an autoclave and gas machine
- Monitor anesthesia and patients vital signs
- Administer subcutaneous fluids
- Assist with taking x-rays, handle post surgical recovery, extubation, and calling clients to provide follow ups/ status reports
- Assist with restraint for ultrasounds to be done
- Prepare vaccines, refill/ dispense medications, administer oral medications and vaccines Test / Lab work
- Conduct heartworm, feline leukemia and take glucose and blood samples
- Set up fecal and urinalysis samples to be read by a tech
Education
Fruita Monument High School
2004
Skills
- Responding to Difficult Customers
- Issue and Complaint Resolution
- Customer Data Confidentiality
- Customer Service
- Upbeat and Positive Personality
- Teamwork and Collaboration
- Calm and Professional Under Pressure
Timeline
Courtesy Clerk Produce Clerk Service Counter Customer Relaions Manager, General Merchandising Manager Grocery Manager
City Market
09.2014 - Current
Receptionist
Brady Chiropractic Group
09.2009 - 05.2011
Front Office
Tiara Rado Animal Hospital
09.2005 - 04.2009
Fruita Monument High School
Similar Profiles
Emmanuel EsteveEmmanuel Esteve
Cashier at City MarketCashier at City Market
TeeJay NeurothTeeJay Neuroth
Cashier/Front End Courtesy Clerk at City MarketCashier/Front End Courtesy Clerk at City Market
Anna MorenoAnna Moreno
Sales Associate at City MarketSales Associate at City Market
Clint CharboneauClint Charboneau
Sales Clerk at City MarketSales Clerk at City Market
Kasey NieldKasey Nield
Oncology Nurse Navigator at Intermountain HealthcareOncology Nurse Navigator at Intermountain Healthcare