Kieran Dillon
Spokane,WA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Experienced Courtesy Clerk bringing three years in grocery sales. Knowledgeable about stocking procedures and customer service standards. Highly effective at completing tasks quickly and with quality in mind. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Janitorial/Courtesy Clerk
Super One Foods
Spokane, WA
01.2018 - 12.2021
- Assisted customers with large purchases by carrying items to vehicles.
- Restocked and organized merchandise in front lanes.
- Solicited loyalty program memberships and assisted customers in completing forms to join sales promotions.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Returned unwanted items to correct store locations and restocked shelves.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Worked cleaning bakery and meat departments maintaining a clean environment for customers
Education
High School Diploma -
East Valley Parent Partnership
3830 N Sullivan Rd Bldg 1, Spokane Valley, WA 992106.2019
Skills
- Courteous with Strong Service Mindset
- Customer Retention Strategies
- De-escalation Techniques
- CRM Software
- Upbeat and Positive Personality
- Data Entry and Maintenance
- Customer Account Management
- Creative Problem Solving
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- Multitasking and Prioritization
Timeline
Janitorial/Courtesy Clerk
Super One Foods
01.2018 - 12.2021
High School Diploma -
East Valley Parent Partnership