Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Hi, I’m

Keiko Helmick

Elk Grove,CA
Keiko Helmick

Summary

GOALS To obtain an entry- level position that offers opportunities for leadership and advancement. Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

3
years of professional experience

Work History

Nugget Market

Courtesy Clerk
07.2022 - Current

Job overview

  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Returned unwanted items to correct store locations and restocked shelves.
  • Collected more than 100 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Restocked and organized merchandise in front lanes.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.

Clipboard Health

Certified Nursing Assistant
07.2021 - Current

Job overview

  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.

Mikuni Japanese Restaurant And Sushi Bar

Server
08.2020 - 04.2021

Job overview

  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Blaze Pizza

Pizza Chef
02.2019 - 08.2020

Job overview

  • Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
  • Wiped down counters and food prep stations using bleach and clean cloths.
  • Fostered positive working environment through effective communication and time management.
  • Prepared dough from scratch using old world recipe and added toppings, cheese and sauce for unique pies.
  • Prepared raw materials for cooking by cutting vegetables and preparing dough.
  • Handled cash register operations by applying coupons, giving customer totals and processing cash and credit card payments.
  • Coached new workers on store policies, pizza making and dough preparation.
  • Collaborated with manager immediately when serious equipment failures occurred to resolve quickly and avoid slow-downs.
  • Trained and assisted new kitchen staff members.

Education

UC Davis
Davis, CA

from Cybersecurity
12.2022

University Overview

  • Understand cybersecurity threats, actors, and methods; advise on cybersecurity best practices and risk management strategies; and develop best practices for implementing security strategy policies across an organization.
  • Configure, administer, and secure Linux and Windows servers. Write Bash and Powershell scripts to automate
    security tasks.
  • Understand and implement network theory. Analyze traffic flow over a network to troubleshoot issues and identify
    malicious activity and suspicious patterns of behavior.
  • Encrypt and decrypt data using symmetric and asymmetric algorithms.
  • Configure machines on a virtual network and deploy them to the cloud. Configure a server to serve a vulnerable web
    application.
  • Use penetration testing to examine network, system, and web vulnerabilities. Identify and exploit web vulnerabilities
    and suggest mitigation strategies. Conduct vulnerability assessments using tools like Nmap and Metasploit, and then exploit those vulnerabilities.
  • Configure a SIEMs and perform network security monitoring. Conduct a forensics investigation to recover and
    analyze data and prepare technical evidence.

Consumnes River College
Sacramento, CA

Associate of Science from General Science
05.2022

University Overview

  • 3.75 GPA
  • Extracurricular Activities: cross country & track and field

Franklin High School
Elk Grove, CA

High School Diploma
05.2020

University Overview

  • Honoree of Presidents List
  • Completed AP course in AP Literature, AP Language, AP US History, AP World History
  • 4.0 GPA
  • Ranked in Top 21% of class
  • Extracurricular Activities: Cross Country and Track
  • AVID Member
  • Awarded Highest Science Honor

Skills

  • Caregiver Relations
  • CPR certified
  • Courteous with Strong Service Mindset
  • Upbeat and Positive Personality
  • Warm and Friendly
  • Security Improvements
  • Production Work
  • Active Listening
  • Information Protection
  • Information Review

Additional Information

  • Cross country most valuable varsity runner and most spirited.

Timeline

Courtesy Clerk

Nugget Market
07.2022 - Current

Certified Nursing Assistant

Clipboard Health
07.2021 - Current

Server

Mikuni Japanese Restaurant And Sushi Bar
08.2020 - 04.2021

Pizza Chef

Blaze Pizza
02.2019 - 08.2020

UC Davis

from Cybersecurity

Consumnes River College

Associate of Science from General Science

Franklin High School

High School Diploma

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Keiko Helmick