LaTonya Bailey
Ellenwood,GA
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Hardworking and detail-oriented professional dedicated to providing customer-centered care and support for local and international clients. Team-oriented, reliable and computer-savvy. Looking to offer several years of experience to challenging new role with room for advancement.
Overview
11
11
years of professional experience
Work History
Customer Service Clerk/Tag and Title Clerk
Clayton County Tax Commissioners Office
Jonesboro, GA
02.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Kept front check out area clean and organized for efficient service.
- Issued receipts and processed refunds, credits or exchanges.
- Processed payments and returns with accuracy and efficiency.
- Checked order details against account information to minimize errors and unnecessary delays.
- Explained charges, fees, terms of sales and service agreements to over 60-80 customers daily.
Distribution Clerk
Uniform Advantage
Lithia Springs, GA
02.2019 - 02.2021
- Documented stock records and schedules accurately.
- Scheduled pickups and deliveries to maintain smooth operations.
- Picked orders, scanned products and packed boxes.
- Checked shipments against paperwork and signed documents.
Shipping and Receiving Clerk
Stitch Fix
Lithia Springs, GA
02.2018 - 02.2019
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Inspected merchandise and sent damaged pieces for repair before shipment.
Environmental Services Housekeeper
Northside Hospital Women Center
Atlanta, GA
02.2017 - 02.2018
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards and other harmful substances.
- Cleaned and disinfected patient exam rooms, surgery suites and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Interacted with hospital staff, patients and families to demonstrate good customer service techniques.
- Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
- Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites and labor and delivery rooms to maintain exceptional level of cleanliness.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
Fuel Center Clerk
Kroger Grocery Store
Union City, GA
02.2013 - 02.2018
- Maintained clean and orderly work station.
- Built trustful relationships with customers to encourage return visits.
- Cleaned up gas and other spills in accordance with spill procedures.
- Facilitated sales of services and goods.
Education
GED -
Technical College System of Georgia
Jonesboro, GA12.2013
Medical Assistant
MEdTech College
Morrow, GA05.2010
Dental Assistant
Everest Institution State College
Jonesboro, GA02.2008
Some College (No Degree) - Social Work
Atlanta Metropolitan State College
Atlanta, GASkills
- Till Counting
- Responding to Difficult Customers
- Calm and Professional Under Pressure
- Client Rapport-Building
- Order and Refund Processing
- Understanding Customer Needs
- Upbeat and Positive Personality
- Customer Data Confidentiality
- Data Entry and Maintenance
- Microsoft Word
- Data Entry Software
- Medical Recordkeeping
- Insurance Claims
- Call Transfers
- Taking Client Histories
- Critical Thinking
- Reminder Calls
- Front Desk Operations
- HIPAA Guidelines
- Cleaning and Sterilizing
- Patient Health Information Access
- Medical Coding
- Medical Records and Documentation
- Healthcare Administration
- Patient Reception
- Patient Billing
- Customer service excellence
- Records Management
- Product Knowledge
- Complaint Handling
- CRM Software
- Quality Assurance
- Payment Processing
- Fee Collection
- Inbound and Outbound Calling
- Scheduling
- Data Entry
- Multi-Task Management
- Documentation
- Microsoft Outlook
- Customer Relationship Management (CRM)
- High-energy attitude
- Follow-up skills
- Positive and professional
Microsoft
- Microsoft Excel I
- Microsoft Excel II
- Microsoft Excel III
- Microsoft Excel IV
- Microsoft Offoce 365
References
References available upon request.
Timeline
Customer Service Clerk/Tag and Title Clerk
Clayton County Tax Commissioners Office
02.2021 - Current
Distribution Clerk
Uniform Advantage
02.2019 - 02.2021
Shipping and Receiving Clerk
Stitch Fix
02.2018 - 02.2019
Environmental Services Housekeeper
Northside Hospital Women Center
02.2017 - 02.2018
Fuel Center Clerk
Kroger Grocery Store
02.2013 - 02.2018
GED -
Technical College System of Georgia
Medical Assistant
MEdTech College
Dental Assistant
Everest Institution State College
Some College (No Degree) - Social Work
Atlanta Metropolitan State College
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