Luka Vignjevic
BDR
Belgrade
Summary
Versatile and people-driven professional with hands-on experience in customer support, technical troubleshooting, and client onboarding. Brings a strong track record of working cross-functionally with sales, support, and operations teams to ensure customer satisfaction and retention. Skilled in communication, issue resolution, and managing global accounts. Known for building rapport quickly, adapting to evolving client needs, and delivering consistent, reliable service in fast-paced environments.
Overview
7
7
years of professional experience
2
2
Certifications
2
2
Languages
Work History
BDR
QualiBooth
06.2024 - Current
- Conduct accessibility audits aligned with ADA and EAA requirements.
- Advise organizations on compliance strategies and inclusive design.
- Support remediation, stakeholder education, and adoption of accessibility tools.
Data Entry Specialist
Digitanity
01.2023 - 09.2024
- Supported Employer of Record (EOR) and Build-Operate-Transfer (BOT) models for international hiring.
- Guided companies through regulatory challenges to establish global operations.
- Delivered solutions for compliant, scalable international team expansion.
Software Support Representative
NCR Corporation
10.2021 - 12.2022
- Provided Tier 1 support via ticketing systems.
- Resolved technical issues and ensured client satisfaction through written communication.
- Contributed to team process improvements and documentation.
IT Intern
Concept2Creation
05.2018 - 10.2021
- Gained exposure to full-cycle B2B sales operations, including outreach, follow-ups, and CRM workflows.
- Shadowed consultative sales calls and supported proposal development.
- Learned how to map client needs to service solutions and collaborate across delivery teams.
Education
High School -
Vladislav Petkovic DIS High School
High School - undefined
Valley Christian High School
Chandler, ArizonaSkills
Data Entry
Technical Support
Ticketing Systems
Client Communication
HubSpot
Salesforce
Customer service
Friendly, positive attitude
Teamwork and collaboration
Microsoft office
Data entry
Websites
Certification
Learning HubSpot – LinkedIn
Timeline
BDR
QualiBooth
06.2024 - Current
Data Entry Specialist
Digitanity
01.2023 - 09.2024
Software Support Representative
NCR Corporation
10.2021 - 12.2022
IT Intern
Concept2Creation
05.2018 - 10.2021
High School - undefined
Valley Christian High School
High School -
Vladislav Petkovic DIS High School
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