Lukas Beloch

• Orchestrated seamless transition from Hyatt to Hilton management, enhancing operational efficiency and guest satisfaction by 18%.
• Successfully navigated through system, policy, and procedural changes, ensuring minimal disruption and maximizing performance.
• Led comprehensive rebranding strategy, encompassing budgeting and purchasing initiatives, resulting in a smooth and impactful transition.

Hospitality Hero Award - Manager of Q4

• Directed the transition of hotel ownership, overseeing all aspects of the process to ensure a smooth and efficient changeover.
• Successfully navigated negotiations and resolved contract issues, demonstrating strong negotiation skills and attention to detail.
• Addressed labor challenges effectively, implementing strategic solutions to optimize workforce productivity and performance.

• Hotel Opening Manager - Implemented Efficient Processes | Achieved Guest Satisfaction Targets

Built High-Performing Team:

• Recruited, trained, and mentored a skilled front office team, fostering a culture of excellence and teamwork to deliver exceptional service from day one of operations.

Resolved Challenges Proactively:

• Proactively identified and addressed challenges during the hotel opening phase, including staffing issues, technology glitches, and operational bottlenecks, ensuring minimal disruption to guest experience.

Manager of the month - December 2019

Established Strong Interdepartmental Relationships:

• Cultivated strong working relationships with other departments such as housekeeping, maintenance, and food and beverage, facilitating smooth coordination and collaboration to deliver a seamless guest experience.

Received Recognition for Outstanding Performance:

• Received recognition from senior management or industry accolades for outstanding performance in front office management during the hotel opening phase.

Manager of the year - 2018

• Trained new employees on job duties and company policies.
• Monitored staff performance and provided feedback to ensure quality customer service.
• Created schedules for staff members according to business needs.