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Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers. Successful with 3 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.

As a results-oriented professional, I bring over 20 years of experience in security, administration, and healthcare environments. My leadership skills are a key asset, as I can recruit, train, and manage motivated, culturally diverse, and success-driven teams. I am skilled in new program development and implementation in training and recruitment, and possess excellent written and verbal communication, documentation, professional development, and personnel administration skills. I am a recognized leader who can create an efficient work environment with exceptional interpersonal and team communication skills.

Accomplished professional with extensive customer support experience at AT&T, excelling in technical troubleshooting and relationship management. Proven track record in achieving sales goals and enhancing customer satisfaction. Demonstrated leadership in the U.S. Army, raising team fitness by 22%. Skilled in CRM and communication, driving success through proactive problem-solving and attention to detail.

Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Lukas Hugunin

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Customer Care Representative

Personal Banker

Direct to Consumer Shift Manager

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High School Diploma -

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Customer Care Representative

Personal Banker

Direct to Consumer Shift Manager

High School Diploma -

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