Summary
Overview
Work History
Education
Skills
Timeline
Lukas Schoonmaker

Lukas Schoonmaker

Holland,MI

Summary

Born in Virginia Beach, but raised in New Windsor, a small town outside New York City. Family is currently based out of Holland Michigan. I am a current student at Biola University studying the areas of political science and business administration. I enjoy working with people and getting to hear their own backstory. I believe the more comfortable the person is with their representative, the more willing that person will be to a business opportunity.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Robert DeNooyer Chevrolet
07.2024 - 08.2024
    • Responded to customer requests for products, services, and company information.
    • Cross-trained and provided backup support for organizational leadership.
    • Followed up with customers about resolved issues to maintain high standards of customer service.
    • Responded proactively and positively to rapid change.
    • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
    • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
    • Exhibited high energy and professionalism when dealing with clients and staff.
    • Investigated and resolved customer inquiries and complaints quickly.
    • Trained staff on operating procedures and company services.

Missionary

Youth With A Mission Perth
01.2024 - 06.2024
    • Volunteered in overseas locations and in various roles.
    • Proselytized people and imparted knowledge of faith using strong public speaking and one-on-one discussions.
    • Coordinated and led weekly bible studies for missionary teams in diverse locations.
    • Prepared and delivered mission-related presentations to church and community groups.
    • Established mission partnerships in Eastern Nepal and North-Western Australia to support outreach efforts.
    • Led mission teams in prayer and spiritual formation.

Car Detailer

Robert DeNooyer Chevrolet
08.2022 - 12.2023
    • Washed cars and trucks daily for auto dealership.
    • Shined vehicle windows and windshields to remove water spots.
    • Vacuumed interiors of vehicles to remove dirt and debris.
    • Collected and disposed of trash in vehicle console spaces and under seats.

Barista Shift Lead

Biggby Coffee
04.2021 - 08.2022
    • Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
    • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
    • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
    • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.

Barista

Biggby Coffee
06.2020 - 04.2021
    • Maintained regular and consistent attendance and punctuality.
    • Operated espresso machines and commercial coffee brewers to create beverages.
    • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
    • Controlled line and crowd with quick, efficient service.

Table Busser

Beechwood Grill
06.2020 - 10.2020
    • Bussed tables, cleared, cleaned and set tables quickly to facilitate table turns during high volume periods.
    • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
    • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
    • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.

Education

High School Diploma -

Saugatuck High School, Saugatuck, MI
05.2023

Skills

    • Consultative Sales
    • Scheduling
    • Information Security
    • Report Generation
    • Call Management
    • Appointment Scheduling
    • Problem-solving abilities
      • Travel Planning
      • Conflict Resolution
      • Professional telephone demeanor
      • Customer Relations
      • Microsoft Office Suite
      • Multi-line phone talent

Timeline

Customer Service Representative - Robert DeNooyer Chevrolet
07.2024 - 08.2024
Missionary - Youth With A Mission Perth
01.2024 - 06.2024
Car Detailer - Robert DeNooyer Chevrolet
08.2022 - 12.2023
Barista Shift Lead - Biggby Coffee
04.2021 - 08.2022
Barista - Biggby Coffee
06.2020 - 04.2021
Table Busser - Beechwood Grill
06.2020 - 10.2020
Saugatuck High School - High School Diploma,

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Lukas Schoonmaker