Lukas Vore
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Assisted in the accuracy of the team and specialized in swiftly creating solutions with both coworker and customer complaints.
Overview
2
2
years of professional experience
Work History
Food Service
Popeyes® Louisiana Kitchen
09.2022 - 06.2023
- Took initiative to solve problems and recommended improvements to hospital food service procedures and interdepartmental processes.
- Monitored food service areas by checking holding temperatures and appearance.
- Monitored food safety and sanitation standards in food service areas.
- Emphasized experience in new hire onboarding and on-the-job training
Food Service
Popeyes® Louisiana Kitchen
06.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Emphasized experience in customer communications and problem solving, specifically in regards to customer complaints
Education
Bachelor of Arts - Political Science
University of Missouri
Columbia05.2027
Skills
- Food Service Oversight
- Data Entry
- Order Fulfillment
- POS systems expert
- Problem Resolution
- Order Processing
- Customer Relations
- Dispute Resolution
- Working with Diverse People
- Interpersonal Skills
- Attention to Detail
- Multitasking
Timeline
Food Service
Popeyes® Louisiana Kitchen
06.2023 - Current
Food Service
Popeyes® Louisiana Kitchen
09.2022 - 06.2023
Bachelor of Arts - Political Science
University of Missouri