Luke Baker
Akron,OH
Summary
Dynamic professional with a proven track record in order fulfillment and public communication, demonstrated at Home Depot and WNIR. Excelled in enhancing order fulfillment processes and engaging audiences on-air, showcasing exceptional problem-solving and proofreading skills. Achieved significant efficiency improvements in logistics and content accuracy, leveraging on-the-spot critical thinking for live program success. Excelled at customer service, earning two-time service associate of the year at Home Depot
Overview
4
4
years of professional experience
1
1
Certification
Work History
Order Fulfillment
Home Depot
Akron, Ohio
09.2020 - Current
- Efficiently and in a neatly manner, pull customer orders that have been placed online or in-store.
- Help solve customer issues when they are missing an item, trying to create an order, or when they just require customer service.
- Created detailed reports on performance metrics regarding order fulfillment accuracy.
- Coordinated with other Home Depot locations on items if we were currently out of stock.
- Implemented new strategies for increasing efficiency in order fulfillment processes.
- Assisted with resolving customer inquiries regarding order fulfillment status.
Radio Show Assistant
WNIR
Ravenna, OH
05.2024 - 08.2024
- Found and refined news stories for the on-air talent to break.
- Brought on air on different shows to talk with the host or the listeners.
- Recorded ad reads.
- Handled incoming calls and directed callers to appropriate department or employee.
- Proof read news articles to ensure their validity for on air talent
Radio Jockey
Black Squirrel Radio
Kent, OH
02.2022 - 05.2023
- Curated music and discussed updates within the sports world.
- Brought on different fraternity brothers for a talk-show aspect.
- Live ad reads for local companies.
- Researched subjects and prepared for live events, special programs and guest interviews.
- Announced station breaks, commercials and public service information
Education
Bachelor of Science - Journalism
Kent State University
Kent, OH12-2024
Skills
- Order fulfillment procedures
- Work order fulfillment
- Order fulfillment competency
- Proofreading competency
- Public communication
- Problem-solving within a large group
- On-the-spot critical thinking
Affiliations
- Family oriented
- Very active weight lifter
- Advent music listener
- Mediocre guitar player
Accomplishments
- Two time associate of the year at Home Depot
- Multiple associate of the month awards
- Held executive positions in the Pi Kappa Alpha fraternity for three straight semesters
- Ran our Pi Kappa Alpha social media for three semesters
- Created the "Mental Health" chair position in the Pi Kappa Alpha fraternity
- Nominated as best on air personality at Black Squirrel Radio
Certification
- Machinery certified
References
References available upon request.
Timeline
Radio Show Assistant
WNIR
05.2024 - 08.2024
Radio Jockey
Black Squirrel Radio
02.2022 - 05.2023
Order Fulfillment
Home Depot
09.2020 - Current
Bachelor of Science - Journalism
Kent State University
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