Luke Baker

•Receive and ship trucks out of store in a timely manner.

•Go over paper work with the store logistics of what comes in and out of the facility and making sure we are not losing any product, revenue, etc. After reviewed, the reports are sent to management by me.

•As the receiving specialist, I inform my colleagues on what their expectations are in order to keep freight and returns flowing smoothly.

•Take care of special order customer orders to ensure the customer can receive their packages in a timely manner without any damages or missing pieces.

• Efficiently and in a neatly manner, pull customer orders that have been placed online or in-store.
• Help solve customer issues when they are missing an item, trying to create an order, or when they just require customer service.
• Created detailed reports on performance metrics regarding order fulfillment accuracy.
• Coordinated with other Home Depot locations on items if we were currently out of stock.
• Implemented new strategies for increasing efficiency in order fulfillment processes.
• Assisted with resolving customer inquiries regarding order fulfillment status.

• Found and refined news stories for the on-air talent to break.
• Brought on air on different shows to talk with the host or the listeners.
• Recorded ad reads.
• Handled incoming calls and directed callers to appropriate department or employee.
• Proof read news articles to ensure their validity for on air talent

•Earned a degree in Journalism with hopes to report for various motorsport publications/ web pages.