Luke Brown
Conroe,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Stewarding Supervisor/Food and Beverage Supervisor
Hyatt Regency Conroe
05.2023 - 10.2023
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Monitored food preparation, production, and plating for quality control for banquet events.
Serving Supervisor
Hunger Crush Cafe
06.2022 - 02.2023
- Developed and implemented customer service policies to enhance satisfaction.
- Solicited customer feedback to identify and improve on areas of weakness.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
Restaurant Manager
Buca Di Beppo
06.2021 - 06.2022
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
Serving Supervisor
Monty's Lighthouse Cajun Seafood Bar And Grill
06.2020 - 06.2021
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Achieved results by working with staff to meet established targets.
- Boosted team performance by developing customer service training materials and conducting service training.
Serving Supervisor
Fajita Jacks
06.2015 - 06.2020
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
Business Management in Business -
Lone Star Montgomery
The Woodlands, TX10.2023
Skills
- Detail Oriented
- Hard Working
- Great attitude in workspace
- Teamwork Driven
- Customer Service Professional
- 8 Years experience in restaurant industry
- Recruitment
- Food Safety
- Inventory Control
- Worker Training
- High-Volume Dining
Accomplishments
- I have had the pleasure of helping multiple restaurants have a successful opening and set standards of how the restaurants operate.
- Some of the restaurants I've accomplished this with are: Monty's Lighthouse, and Hunger Crush Cafe. These are restaurants on Lake Conroe which are very high volume and helped me gain the experience I have today.
- Contributed to the opening of Hyatt Regency Conroe an upscale hotel.
- I have been known to move up very quickly due to my hard work ethic and understanding of what it takes to be successful.
Timeline
Stewarding Supervisor/Food and Beverage Supervisor
Hyatt Regency Conroe
05.2023 - 10.2023
Serving Supervisor
Hunger Crush Cafe
06.2022 - 02.2023
Restaurant Manager
Buca Di Beppo
06.2021 - 06.2022
Serving Supervisor
Monty's Lighthouse Cajun Seafood Bar And Grill
06.2020 - 06.2021
Serving Supervisor
Fajita Jacks
06.2015 - 06.2020
Business Management in Business -
Lone Star Montgomery
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