Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Luke Capozzoli

Avon,CT

Summary

Detail-oriented Finance graduate pursuing an entry-level Financial Management role to leverage analytical and forecasting skills. Experienced in engaging with customers, enhancing processes, and redesigning workflows. Skilled in developing action plans and building AI agents to automate tasks and processes, driving operational efficiencies.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Operations Specialist

Farmington Country Club
Farmington, CT
07.2025 - Current
  • Managed daily operations for member services and event coordination.
  • Assisted in maintaining club facilities and ensuring compliance with safety standards.
  • Trained new staff on operational procedures and customer service expectations.
  • Analyzed customer feedback to improve operations processes and increase customer satisfaction.

IT Service Desk Associate

Providence College
Providence, RI
01.2026 - 05.2026
  • Provided first-level technical support to students and staff via phone and email.
  • Documented and tracked support requests using the college's ticketing system.
  • Documented solutions and troubleshooting steps concisely in ticketing system and alerted other team members of new service solutions.

Service Technician

Mosquito Joe
Simsbury, Connecticut
05.2024 - 08.2025
  • Operated and maintained spraying equipment to ensure effective service delivery.
  • Applied pesticide treatments according to safety guidelines and regulations.
  • Conducted thorough inspections of customer properties for mosquito control solutions.
  • Communicated with clients to explain services and address concerns effectively.
  • Collaborated with team members to optimize operational efficiency on-site.

Education

Bachelor of Science - Finance

Providence College
Providence, RI
05-2026

Skills

  • Budget management
  • Financial analysis
  • Data analytics
  • Microsoft suite, including Power BI
  • Process improvement
  • Artificial intelligence (tools & research)
  • Problem solving
  • Team collaboration
  • Effective communication

Certification

  • Microsoft Excel
  • Bloomberg

Timeline

IT Service Desk Associate

Providence College
01.2026 - 05.2026

Operations Specialist

Farmington Country Club
07.2025 - Current

Service Technician

Mosquito Joe
05.2024 - 08.2025

Bachelor of Science - Finance

Providence College
Luke Capozzoli