Luke Cissell
Mokena,IL
Summary
Analytical Customer Order Specialist with energetic personality and skill to handle multiple tasks and resolve issues quickly. Flexible individual who works hard to achieve customer satisfaction. Dedicated to improving overall customer experiences.
Overview
7
7
years of professional experience
Work History
Order Specialist & Accounts Receivable
Swanson Tool Company
2024.03 - Current
- Efficiently processed and invoiced orders with high accuracy, consistently meeting tight deadlines and ensuring timely billing
- Monitored inventory levels and communicated with suppliers to successfully meet customer demands
- Successfully balanced accounts receivable across various company software systems, ensuring accurate tracking and timely application of payments.
Delivery Driver
Doordash and Uber Eats
2020.04 - 2024.02
- Provided excellent customer service by maintaining a 4.97/5 customer service rating on over 2,000 successful deliveries
- Proactively notified customers of any delays to ensure they were knowledgeable of the delivery status
- Effectively resolved issues between customers and vendors when they arose.
Customer Service Associate
Walgreens
2017.11 - 2020.04
- Excelled in prompt, efficient and friendly customer service
- Successfully managed cash registers and inventory maintenance while working collaboratively in a fast-paced retail environment
- Resolved the majority of customer complaints and involved management only when necessary.
Education
Bachelor of Science in Business Management - Management/Entrepreneurship
Illinois State University
Normal, IL12.2023
Skills
- Teamwork and Collaboration
- Problem-Solving
- Written and oral communication
- Accurate order fulfillment
- Customer Account Management
Volunteer Experience
- Key Club, Lincoln-Way East High School, Member, 2016-2020, Engaged with diverse community groups, leveraging communication skills to build positive relationships and promote Key Club’s mission
- NAWS Animal Shelter, Mokena, IL, Volunteer, 2017-2020, Adapted to the varying needs of the shelter by handling the day-to-day tasks while showcasing versatility to handle whatever else was needed.
Timeline
Order Specialist & Accounts Receivable
Swanson Tool Company
2024.03 - Current
Delivery Driver
Doordash and Uber Eats
2020.04 - 2024.02
Customer Service Associate
Walgreens
2017.11 - 2020.04
Bachelor of Science in Business Management - Management/Entrepreneurship
Illinois State University
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