Luke Collins
Cape Girardeau
Summary
Dynamic Food Service Ambassador at SeaWorld with a strong work ethic and exceptional customer service skills. Enhanced guest experiences through effective complaint handling and meticulous attention to food safety and sanitation. Proven ability to thrive in fast-paced environments while promoting teamwork and maintaining high service standards.
Skilled in delivering exceptional customer service in high-paced food service environment, I am seeking to transition into new field. Developed strong interpersonal and teamwork skills while ensuring high standards of cleanliness and efficiency. Eager to apply transferable skills in new and challenging role.
Bringing friendly and positive attitude, I possess strong understanding of customer service principles and importance of maintaining clean and welcoming environment. Adept in efficient food handling and service, I am skilled in adhering to health and safety standards. Driven to create enjoyable dining experience and contribute to team success.
Overview
2
2
years of professional experience
Work History
Food Service Ambassador
SeaWorld
05.2023 - 07.2023
- Supported event planning efforts, assisting with menu selection and coordinating catering services for special occasions.
- Participated in ongoing training programs focused on improving service techniques, product knowledge, and interpersonal communication skills.
- Successfully managed high volume shifts while maintaining exceptional service standards under pressure situations.
- Improved overall dining experience for guests by maintaining a clean and organized serving area.
- Promoted a positive work environment through effective teamwork and communication among all staff members.
- Continuously refined personal knowledge of menu offerings and industry trends to provide knowledgeable recommendations to guests as needed.
- Oversaw cash handling processes, ensuring accuracy in transactions while reducing discrepancies at the end-of-day reconciliation process.
- Handled guest concerns professionally, resolving issues promptly to maintain high levels of customer satisfaction.
Retail Sales Associate
Shoe Carnival
09.2021 - 10.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Education
Bachelor of Science - Occupational Therapy
Southeast Missouri State University
Cape Girardeau05-2026
Skills
- Food safety
- Food preparation
- Sanitation procedures
- Food storage
- Complaint handling
- Food plating
- Order accuracy
- POS system operation
- Table setting
- Positive attitude
- Strong work ethic
- Team oriented
- Quick learner
- Customer service
- Fast-paced environment
- Problem-solving
- Friendly and outgoing
- Attention to detail
- Cleaning and sanitizing
- Multitasking
- Working quickly
Extracurricular activities
I am apart of a college ministry called Campus Movement, where our aim is a movement of God that changes the world through the gospel of Jesus Christ. Our aim is to reach students and get them connected with one another, while also getting connected to God. I have been involved for three years and will my senior year of college as well. I have learned how to build relationships and put myself in situations where it may be out of my comfort zone, as well as how to critically think for others.
Timeline
Food Service Ambassador
SeaWorld
05.2023 - 07.2023
Retail Sales Associate
Shoe Carnival
09.2021 - 10.2022
Bachelor of Science - Occupational Therapy
Southeast Missouri State University
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