Luke Cox
Summary
Dynamic and results-oriented professional with a proven track record at Southwest Airlines, adept in strategic thinking and team building. Excelled in enhancing customer satisfaction and resolving concerns with innovative solutions. Demonstrated leadership as a fire team leader in the US Army, emphasizing critical thinking and a positive attitude. Skilled in mentoring teams and leveraging squad leadership for operational excellence.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Southwest Airlines
08.2023 - Current
- Delivered prompt service to prioritize customer needs.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Understanding of basic flight operations and airline policies
PSA Supervisor
Prospect
03.2022 - 08.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
Enlisted Soldier
US Army
07.2018 - 11.2021
- Performed as fire team leader during situational training exercises and infantry dismounted battle drills.
- Responded to tasks with speed, efficiency and knowledgeable assistance.
- Secured and protected military property, assets and personnel.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Supervised and maintained a team of 12 soldiers.
Education
High School Diploma -
Liberty High School
Henderson, NV05.2018
Skills
- Squad Leadership
- Team Bulding
- Critical Thinking
- Customer service
- Physical Fitness
- Active listening
- Positive Attitude
- Problem resolution
Timeline
Customer Service Representative
Southwest Airlines
08.2023 - Current
PSA Supervisor
Prospect
03.2022 - 08.2023
Enlisted Soldier
US Army
07.2018 - 11.2021
High School Diploma -
Liberty High School
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